Dispatcher

Vertex Resource Group•Whitecourt, AB

8d•Onsite

About The Position

Vertex is currently accepting applications for one full-time, permanent Dispatcher in Whitecourt, AB. The successful candidate must have experience dispatching fleet to various clients on a day to day basis. Responsibilities include exceptional communication with employees and clients, creating employee and truck schedules, troubleshooting equipment and provide solutions to clients' needs. With a track record of success, Vertex provides a fast-paced environment where people thrive. We recognize that each member brings a valuable skillset to the Vertex team and we make health, safety and community well-being a priority by supporting numerous endeavors at each of our locations across North America. At Vertex, we value teamwork through collaboration and provide support across the entire organization. If you think you have what it takes to play for the Vertex team, please apply.

Requirements

Minimum of two years’ relevant dispatching trucks & employees within one or more of the following industries: oil & gas, pipeline, power transmission, mining, construction and municipal
Strong knowledge of TDG regulations, HOS, weights and dimensions, permitting, load securement and OH&S standards
Valid H2S Alive, First Aid, CSO and Construction Safety Training System (CSTS)
Valid Class 5 driver’s license (clean 5-year abstract) Class 1 license preferred and considered an asset
Must successfully complete a pre-employment drug and alcohol testing
Excellent written, verbal, and interpersonal communication skills an asset
Advanced computer skills including proficiency within Microsoft Office Suite
Demonstrated ability to work effectively within a team or independently, across multiple functional areas, and with various professional disciplines
Superior customer service and communication skills (written and verbal)
Ability to manage a high volume and fast paced workload
Must be able to make decisions calmly and efficiently in high stress environments
Must be detail oriented and highly organized

Nice To Haves

Class 1 license preferred and considered an asset

Responsibilities

Setting of schedules for trucks and employees (drivers)
Communicate efficiently and effectively with drivers regarding all transport matters
Trouble shoot equipment problems and provide solutions to customers
Provide customer service to clients
Review and approve work tickets, driver logs, time sheets and requested days off
Monitor calls and emails regularly
Provide support and expert opinion to drivers and management as needed
Other duties as required by your supervisor and or manager