Dispatcher (Service Titan Experience + Shift: 2pm-11pm Wednesday - Sunday)
About The Position
Southern Home Services, a residential HVAC, plumbing, and electrical company, is seeking a Customer Service Representative/Dispatcher for Ace Solves it All. The dispatcher handles customer requests and inquiries, coordinates appointments, and serves as a liaison among customers, technicians, salespersons, and management. The role also involves maintaining customer records, processing invoice payments, providing product and service information, resolving customer concerns, and learning evolving offerings and required office software through in-house training. The schedule is Wednesday through Sunday, 2 p.m. to 11 p.m. This is a non-exempt position performed in an indoor office environment. The company describes a rewarding career path with benefits, flexible schedules, professional and on-the-job training, and growth plans. Southern Home Services is an equal opportunity employer committed to diversity and inclusion.
Requirements
- At least 1 year of administrative or customer service experience in an office setting.
- Knowledge of Microsoft Office.
- Ability to build strong rapport with customers and coworkers.
- Ability to organize, prioritize, and manage time effectively and complete tasks.
- Ability to work independently and with integrity in a structured yet relaxed environment.
- Patience and empathy when helping others.
- Excellent written and verbal communication skills.
- Ability to perform work while sitting and/or standing at an individual workstation or office.
- Ability to communicate verbally by phone or another communication device.
- Ability to stand, walk, and sit; talk or hear, in person and by telephone.
- Ability to use hands to type, handle, or feel objects or controls, and to reach with hands and arms.
- Ability to occasionally stoop, kneel, bend, crouch, and lift up to 10 pounds.
Nice To Haves
- ServiceTitan experience.
Responsibilities
- Answer incoming customer requests and inquiries in a professional and friendly manner.
- Act as a liaison between customers, technicians, salespersons, and management.
- Schedule service and routine maintenance appointments.
- Maintain and update customer records based on interactions.
- Process invoice payments.
- Provide information about products and services.
- Troubleshoot and resolve customer issues and concerns.
- Develop and maintain knowledge of evolving products and services that benefit customers.
- Participate in in-house training on products, services, and office software required for the position.
- Perform additional duties as assigned.
Benefits
- Reliable, year-round work
- Weekly paychecks
- Paid time off
- Paid holidays
- Medical benefits
- Dental benefits
- Vision benefits
- Health savings account
- Flexible spending account
- Employee discounts
- Company-paid short-term life insurance
- Life insurance
- Flexible schedules
- Professional and on-the-job training
- Growth plans
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
