Dispatcher

Parts Authority•Dorchester, MA

15d•$17•Onsite

About The Position

Parts Authority is seeking a Dispatcher with strong customer service experience to join their team in Dorchester, Massachusetts. The Dispatcher is a pivotal role, serving as the main point of contact with customers and fostering strong client relations. This position may include occasional delivery duties. Parts Authority is a rapidly growing national distributor of automotive replacement parts, tools/equipment, and transmissions, founded in 1973, with over 300 locations across the country. They emphasize their team and offer opportunities for career advancement and job stability.

Requirements

Accurately follow directions, both written and verbal.
Maintain individual productivity and quality standards according to department requirements.
Focus and remain on task in a fast-paced environment.
Attention to detail.
Great communication skills.
Time management skills.
Able to work well under pressure.
Must be able to work well with other staff members and supervisors.
Must have open availability, be flexible, and able to work various shifts and overtime.
Current, valid driver’s license.
Must be able to meet company insurance requirements (drivers must be 21 years old or over).
Familiarity with safety measures in a warehouse.
Maintain and promote workplace safety.
Securing and transferring cash or other assets.

Nice To Haves

1-2 years Warehouse experience preferred.

Responsibilities

Scheduling the drivers routes and ensuring on-time, accurate deliveries.
Working well with customers.
Using the dispatch program to track orders from other stores and set up/distribute runs to drivers.
Ensuring that driver counts, money collected, and delivery times are accurately recorded on bills.
Working with Parts Pullers to ensure deliveries go out correctly.
Working with drivers to make sure they know the correct route.
Working with customers over the phone to update them on the status of their orders.
Assisting drivers who have difficulty with routes or any other aspect of the job.
Performing other duties as assigned.