Dispatcher

TNT Crane & Rigging • Houston, TX

7d • Onsite

About The Position

The Dispatcher receives incoming calls from external and internal customers to schedule crane services. This role involves meticulously recording job details, assigning operators and riggers, and ensuring all necessary information for invoicing and job execution is accurately captured. The dispatcher also coordinates with the on-call person to manage the schedule and reviews upcoming assignments at the end of their shift. A key responsibility includes the ability to interpret manufacturer's load charts to ensure assigned cranes can safely perform the requested lifts.

Requirements

• Ability to read, interpret, and determine that an assigned Crane can perform the lift by utilizing the Manufacture’s load charts.

Responsibilities

• Receives incoming calls from external and internal Customers.
• Records the following on the Daily schedule: Crane size required for the job task, Assigned Operator and/or Rigger for the job task, Date and time requested to be on job site and estimated hours or days till completion of the task, Customer’s complete Company name that will be receiving the invoice (Division or Location), Direction to job location (including County and/or nearest town) and the description of the job task, Special rigging that maybe required (i.e. spreader bar, man basket, etc.), Contact’s name and phone number(s), Invoicing information (i.e. Charge (Purchase Order), Check, Cash, Charge Card, etc.).
• Completes the job ticket with the following information: Date of the assigned job task, Time the Operator and/or rigger is to be at location, Crane size (the size of Crane that the Customer will be invoiced), Billing (method that the Customer will be invoiced), Customer (complete company name that will be receiving the invoice), Contact (customer’s name that will be on site), Telephone (Customer’s contact phone number and/or pager), Weight (of the load that will be lifted), Height (vertical height that the load will be lifted), Reach (total horizontal distance the load will be lifted away from the crane), Special rigging (any item that is not normally carried on the crane, such as spreader bar, man basket, slings, and/or special blocks), Job description (explanation of the job task that will be performed), Job location (directions how to get to the actual job location), Operator (person assigned to perform the job task), Estimated length of job (best estimate that the Customer should provide us that it will take to complete the job task on his location).
• Posts job tickets in the break room for the following day’s assignments.
• Coordinates efforts with the person “On-Call” whenever the schedule is nearly full and/or if there are any concerns such as over lapping times for job assignments, manpower, equipment concerns, etc.
• At the end of your shift reviews with the person “On-Call” all the job assignments that is on the schedule along with any other job tasks that may be forthcoming.
• Ability to read, interpret, and determine that an assigned Crane can perform the lift by utilizing the Manufacture’s load charts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed