Dispatcher (55704)

SEER GROUP • Lynnwood, WA

1d • $24 - $30 • Onsite

About The Position

The Dispatcher is responsible for scheduling and monitoring the dispatch board, learning the business to prioritize urgent customer calls, and ensuring a quality customer experience by relaying detailed and accurate information to technicians in the field. This role involves recording and reporting service calls, updating customers on technician progress, and analyzing and solving issues impacting technicians or customers. The ideal candidate will work strategically with technicians to ensure customers receive 5-star service.

Requirements

• High school diploma and/or equivalent.
• Strong time management skills.
• Ability to work independently or in a team.
• Ability to maintain a high level of professionalism and customer service standards in stressful situations.
• Excellent communication skills, both verbally and written.
• Hard working, self-starter with a positive attitude and respectful.
• Excellent problem-solving, analytical skills and decision making.

Nice To Haves

• Knowledge of common HVAC equipment maintenance, plumbing issues and heating and AC repairs.
• A minimum of 6 months of previous experience as a dispatcher.

Responsibilities

• Dispatch Service Technicians, including scheduling and monitoring the dispatch board.
• Learn the business and prioritize the most urgent customer calls.
• Ensure quality customer experience by relaying detailed and accurate information to technicians in the field.
• Record and report service calls.
• Update customers on technician progress throughout the day.
• Analyze and solve issues impacting technicians/customers during the process.
• Strategically work with technicians to ensure customers receive 5-star service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED