Dispatcher for Floral Company

RemotelyHR•Los Angeles, CA

2d•Onsite

About The Position

The Dispatcher coordinates all daily floral deliveries by assigning routes, tracking driver progress, and ensuring orders arrive on time. This role communicates with designers, drivers, and customers to handle updates, address issues, and adjust routes as needed. The Dispatcher keeps delivery operations running smoothly so every arrangement reaches its destination accurately and efficiently.

Requirements

High school diploma or equivalent.
Experience in dispatching, routing, customer service, or logistics—preferably in a floral, retail, or event-based business.
Ability to multitask and manage time-sensitive requests in a fast-paced environment.
Strong communication and team-coordination skills.
Familiarity with local geography and efficient route planning.
Comfortable using POS systems, dispatch tools, and GPS/routing apps.
Detail-oriented with strong problem-solving abilities.
Willingness to work weekends and holidays as needed.
Friendly, professional, and team-oriented demeanor.
Regular and punctual attendance is an essential function of this position.

Nice To Haves

Knowledge of delivery etiquette and recipient contact rules.
Bilingual abilities (optional but helpful).
Experience with Onfleet a plus

Responsibilities

Coordinate and assign daily delivery routes; adjust routes for traffic, order changes, and urgent requests.
Verify order details, timing, and special instructions; ensure designs are ready for dispatch.
Update order statuses in the POS/dispatch system and manage real-time communication with drivers.
Communicate delivery windows, delays, and confirmations to customers; resolve delivery issues quickly.
Coordinate with sales and event teams on large event setups and schedules.
Maintain delivery logs, ensure efficient loading, and support peak-season operations.
Uphold company standards for delivery accuracy, professionalism, and customer satisfaction.
Perform other duties, as assigned.