Dispatcher

All Pro Plumbing, Heating & Air•Ontario, CA

About The Position

Supplying Your Family with Dependable Comfort Since 1991 At All Pro, we’ve built a legacy of trust and excellence in residential HVAC, Plumbing & Electrical services. Our commitment to quality and customer satisfaction is matched only by our dedication to our team. When you join All Pro, you're not just starting a job—you’re becoming part of a company that values your growth, well-being, and success. Join a team that’s been delivering comfort and care to homes across the region for over four decades. At All Pro, we don’t just offer jobs—we offer careers with purpose.

Requirements

2+ years of dispatch experience
2+ years of customer service experience
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Problem-solving skills and the ability to work under pressure.
Attention to detail and accuracy.
The capacity to function both individually and collaboratively is essential.
Flexibility to work varying shifts, including evenings and weekends if necessary.

Nice To Haves

Prior experience in dispatching, customer service, in plumbing, service technicians, or electricians

Responsibilities

Schedule and dispatch technicians to service calls, maintenance appointments, and emergency repairs.
Prioritize service requests based on urgency and technician availability.
Monitor and adjust schedules to ensure optimal efficiency and productivity.
Receive and respond to customer inquiries, complaints, and service requests via phone, email, and other communication channels.
Provide customers with information about service availability, estimated arrival times, and any potential delays.