Dispatcher

ANAKEESTA•Gatlinburg, TN

11d•$17 - $0•Onsite

About The Position

The Communications Specialist / Dispatcher at Anakeesta is responsible for coordinating and maintaining efficient communication between departments to ensure smooth daily operations across the park. This role involves monitoring radio channels, dispatching team members as needed, and responding promptly to operational, maintenance, and guest service requests. The Dispatcher serves as a central point of contact, ensuring timely resolution of issues while supporting safety protocols and enhancing the overall guest experience. Strong organizational skills, clear communication, and the ability to multitask in a fast-paced environment are essential for success in this position. The Dispatcher is also responsible for coordination with all Emergency Services in the area for various emergencies.

Requirements

Must be at least 18 years of age.
High school diploma or equivalent required.
Proficient in basic computer applications, including Microsoft Word, Outlook, and Excel.
Minimum typing speed of 40 words per minute required.
CPR and First Aid certification required, or willingness to obtain within one year of hire.
Must be able to successfully pass pre-employment drug/alcohol screening and criminal background check.
Valid driver’s license required.

Responsibilities

Coordinate and maintain efficient communication between departments.
Monitor radio channels.
Dispatch team members as needed.
Respond promptly to operational, maintenance, and guest service requests.
Serve as a central point of contact for issue resolution.
Support safety protocols.
Enhance the overall guest experience.
Coordinate with Emergency Services for various emergencies.
Represent Anakeesta with genuine friendliness, care, and pride.
Maintain a professional appearance and high standards of personal hygiene.
Be punctual, dependable, and flexible with scheduling, including evenings, weekends, holidays, and overtime as needed.
Exhibit strong self-motivation, discipline, and commitment to continuous improvement.
Effectively prioritize and complete tasks in a timely manner.
Adapt quickly to changing priorities and a fast-paced environment.
Demonstrate the ability to multitask while maintaining accuracy and attention to detail.
Remain calm, think clearly, and respond effectively in high-pressure or emergency situations.
Foster a team-oriented environment by supporting and collaborating with coworkers.
Provide exceptional guest service by anticipating needs and taking initiative within company guidelines.
Communicate clearly and professionally using approved methods.
Use strong interpersonal, problem-solving, and conflict-resolution skills.
Create a welcoming atmosphere by maintaining a friendly demeanor, including smiling and making eye contact.
Maintain strict confidentiality and exercise sound judgment with sensitive information.
Uphold company values with dignity and respect in all interactions.
Embrace new ideas and demonstrate a willingness to learn new technologies.
Communicate effectively with guests and team members.
Learn and operate a Computer Aided Dispatch system (CAD).
Perform basic math functions accurately (addition, subtraction, multiplication, division).
Operate company vehicles when required.
Follow instructions, retain information, and execute tasks reliably.
Sit, stand, and walk for extended periods (up to 13 hours), including navigating uneven terrain and stairs.
Lift and carry up to 50 lbs (with assistance) using proper safety techniques.
Perform repetitive tasks involving hands, arms, and body movements.
Perform all other duties as assigned.