Dispatcher, Transport

Estes Forwarding Worldwide•St. Paul, MN

1d•Onsite

About The Position

Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. A subsidiary of Estes Express lines with corporate located in Richmond, Virginia, EFW is uniquely backed by Estes Express Lines’ extensive line haul network providing EFW clients with a hybrid transportation network. The company has received industry awards, including Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year, and has been recognized by Global Trade Americas as a leading 3PL to watch. We are proud to offer highly competitive pay and a comprehensive benefits package.

Requirements

Ability to read and interpret general business documents.
Ability to write routine reports and general business correspondence.
Ability to work with peers and communicate basic concepts.
Ability to solve practical problems through standardized solutions that require limited judgment.
Ability to follow prescribed and detailed procedures to solve routine problems.
Thorough knowledge of WorldTrak.
Must have proficient working knowledge of Dispatch Track.
Must have some basic knowledge of the DOT and HOS rules and Regulations.
Must be able to use a computer with the thorough knowledge of Microsoft Windows, Microsoft Word, Microsoft Excel, email and the Internet usage.
Must be punctual to work and be able to handle stress and meet all deadlines in a timely manner with accuracy.
Must be dependable and be able to work independently in a fast-paced environment, under pressure, still with accuracy.
Must be able to provide excellent customer service.
Must be eligible to work in the United States.
Candidates who receive a job offer will be required to successfully pass a drug screen and a background check.

Responsibilities

Schedule driver routes with EFW business needs in mind.
Reviewing driver logs, including dispatched calls and arrival time.
Keep track of transportation regulations and laws to ensure that truck drivers are in compliance.
Enter all dates into the computer systems, filling out all related paperwork, resolve any delivery issues, returns, and/or driver and helper issues.
Manage all communication with appropriate local agencies regarding trucks, drivers, and helpers provided to EFW.
Maintaining accurate records of dispatched calls, driver routes, route changes, as well as delivery and pickup times.
Ensure open communication within the Transport Department leadership.
Handling any requests and complaints from customers.
Answering phones for EFW Transport.
Scanning documents and typing information into the computer system.
Manage the consols and rates for the carriers.
Oversee compliance of the delivery apps, handle calls and texts from drivers and helpers, and time in/out reports on their arrival and departures.
Comply with company C-TPAT and TSA security procedures.
Perform other duties as assigned.