Dispatcher, Supervisor

Dallas College • Shirley, NY

1d • Onsite

About The Position

Oversees the management and operations of the telecommunications function of the Dallas College police department. Assigns, reviews, and participates in the work of staff responsible for processing emergency, non-emergency, and administrative calls to the dispatch.

Requirements

• Ability to think and act promptly in emergency, complex or difficult situations; define problems, collect data, establish facts, and draw valid conclusions; takes or suggest appropriate course of action.
• Able to effectively interpret laws and regulations, making decisions, maintaining composure, and working effectively under stressful conditions.
• Ability to deal with irrational situations where the outcome is unpredictable.
• Ability to cope with situations firmly, courteously, tactfully and with respect for others.
• Applies knowledge related to policies and procedures in determining course of action and stays up to date on best practices, incorporating knowledge into all work assignments and procedures.
• Ability to coordinate and direct numerous activities simultaneously without confusion; provides rapid response to Dallas College law enforcement or other emergency agencies, i.e., police, fire, ambulance.
• Ability to establish and maintain effective working relationships with individuals within the Dallas College network community, internal and external to the district, including but not limited to students, staff, faculty, and other law enforcement agencies.
• Able to multitask and adapt to changing work environments, work priorities and organizational needs.
• Possesses strong problem-solving, analytical, time management and communication skills.
• Able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Effectively able to transmit instruction and information through clear, concise verbal communication.
• Able to maintain and protect the privacy and confidentiality of information and material.
• Strong knowledge and experience in providing effective customer service.
• Must have the ability to maintain the security and integrity of the critical infrastructure of Dallas College
• Graduation from high school or equivalent, plus forty (40) hours of training in operation of Texas Law Enforcement Telecommunications System (TLETS), completion of Basic Telecommunicator course #1013 and two (2) years of supervisory or team lead experience.
• Intermediate Telecommunicators license.
• Official licenses/certifications required.
• Will be subject to a criminal background.
• Some positions may be subject to a fingerprint check.

Nice To Haves

• Bilingual or multilingual preferred.

Responsibilities

• Supervision of police communications operators.
• Schedules daily assignments and briefs shifts on campus/site activities.
• Coordinates and conducts training; coaches, develops and evaluates assigned personnel.
• Ensures dispatch center adheres to local, state, and federal regulations and other rules and requirements.
• Acts as TLETS manager and assures all employees meet all federal and state-mandated requirements.
• Performs the duties of a police communications operator, as necessary.
• Provides onsite technical support by preparing log sheets of all incoming and outgoing calls and radio traffic, Dallas College police reports and case numbers.
• Performs a variety of routine clerical duties in maintaining official records of a dispatch center, i.e., enter, update, and retrieve information from computerized data system; maintain recorded details of telephone calls/radio dispatches, and messages.
• Responsible for maintaining records and archives for Texas Law Enforcement Telecommunications System/National Law Enforcement Telecommunications System (TLETS/NLETS) purposes.
• Responsible for overseeing the daily maintenance of all routine and emergency “traffic” routed through the centralized police communications center; maintains the daily police dispatch duty roster.
• Responsible for relaying daily emergency-related information such as street closings, power outages, campus closing, etc.
• Receives incoming telephone calls regarding crimes, disturbances, fires, medical or police emergencies/non-emergency situations within the district and general public and dispatches police officers for intervention and/or assistance.
• Relay information and messages to and from emergency sites to officers and emergency response personnel or other law enforcement agencies.
• May maintain contact with caller until responders arrive.
• Obtains and relays information from TLETS for person and vehicle information, i.e., stolen vehicles, vehicle registrations, and request for traffic and criminal warrant checks on individuals.
• Receives and processes requests from on-duty police officers for traffic violation checks, warrant checks, vehicle registrations and driver’s license checks, Federal and State “wanted persons”, missing children checks, missing persons, and stolen properties, via an on-line connection with the FBI National Crime Information Center and Texas Department of Public Safety (DPS).
• Effectively uses interpersonal, communication and diplomacy skills when interacting with individuals within the Dallas College community network.
• Completes required Dallas College professional development training per academic year.
• Performs other duties as assigned.

Benefits

• Compensation Range D02-Hourly Hourly Rate $23.78 Hourly
• FLSA United States of America (Non-Exempt)
• Position Type Staff
• Additional TLETS training may be required as the job progresses.
• Reasonable accommodations may be made to individuals with physical challenges to perform the essential duties and responsibilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED