Dispatcher

The Armstrong Company • Houston, TX

12d • $55,000 - $65,000 • Onsite

About The Position

As a Dispatcher at Armstrong, you will be the primary point-of-contact for company and contract drivers, playing a crucial role in on-time deliveries and customer satisfaction. We’re seeking an experienced truck dispatcher with a strong background in commercial and household goods, excellent relationship-building skills, and the ability to multi‑task and perform under pressure. If you take pride in turning complex schedules into smooth, efficient routes, this is the role for you.

Requirements

• High School Diploma or GED required; Associate’s or Bachelor’s in Transportation/Logistics preferred.
• 2–3+ years of truck dispatch experience, ideally with both commercial and household goods.
• Demonstrated ability to create efficient routes, schedule drivers, and manage multiple operations simultaneously.
• Strong customer service experience and proven ability to generate accurate freight bills and invoices.
• Experience with Transportation Management Software (TMS) and GPS/tracking systems.
• Proficient with Microsoft Word, Excel, and Outlook.
• Solid working knowledge of DOT regulations, safety requirements, and industry best practices.
• Excellent organizational, written, and verbal communication skills; strong time-management and prioritization abilities.
• Flexible availability for rotating shifts, on-call periods, or after-hours coordination as needed.

Nice To Haves

• Associate’s or Bachelor’s in Transportation/Logistics

Responsibilities

• Partner with Planners to develop efficient driver routes and schedules for commercial and household goods.
• Dispatch and coordinate company and contract drivers in real time; offer routing options to maximize productivity and on‑time performance.
• Locate and assign available agents and labor resources for incoming shipments and special-handling requests.
• Communicate with customers and coordinators to confirm pickup/delivery details, special requirements, and service expectations.
• Prepare and maintain dispatch documentation, and generate freight bills and invoices accurately and on time.
• Maintain detailed logs of dispatched calls, route changes, arrivals, pickups, and deliveries.
• Monitor truck repairs and maintenance schedules; log customer shipping schedules and record complaints for follow-up.
• Work with the Agency Safety Rep to ensure driver compliance with DOT regulations, company safety policies, and accurate driver logs.
• Proactively troubleshoot delays, breakdowns, or service exceptions and escalate when necessary.
• Perform other duties as assigned by the Operations Manager.

Benefits

• Competitive pay.
• Comprehensive benefits package: medical, dental, vision (customize per location).
• Paid time off, and paid holidays
• Career development opportunities and a clear path for advancement.
• Supportive, safety-first culture that values reliability, teamwork, and employee growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED