Dispatcher/Service Manager

IT Voice•Gillette, WY

12h•Onsite

About The Position

As a Dispatcher/Service Manager, you’ll play a crucial role in ensuring customer satisfaction by efficiently coordinating service calls, technician schedules, and client communication. We're looking for individuals who are ready to manage the day-to-day flow of service operations, handle administrative processing with precision, and make a real impact by being the frontline link between our technical team and customers.

Requirements

High school diploma or GED
Minimum 3 years of experience in a related dispatch or service coordination role
Proficient in Microsoft Office and Windows 7/10
Experience with CRM or billing systems; CCI Billing/CRM experience preferred
Strong communication and organizational skills
Ability to manage multiple priorities and meet deadlines
Customer service mindset and professional appearance
Ability to prepare administrative paperwork and reports
Must pass a pre-employment drug screening and be subject to random testing
The ability to get stuff done
Passion for Technology
Heart to always do the right thing and admit mistakes
Good communication skills

Responsibilities

Receive incoming service requests via phone and walk-ins, and schedule appointments accordingly
Dispatch technicians for installations, repairs, and maintenance calls
Organize and prioritize workloads to ensure all service deadlines are met
Enter technician time and parts into invoices with a high level of accuracy
Maintain manual and digital records for equipment inventory, billing, and job tickets
Support walk-in customers with parts or service requests
Call customers when their equipment or vehicles are ready for pickup
Schedule internet installs, re-installs, and repair appointments
Assist with vehicle repair scheduling and ongoing maintenance
Stay hands-on with technical department activities
Perform various administrative duties as assigned