Call Center Representative/Dispatcher/Scheduler/Quality Control 9am - 5pm ($22.00/hr)

Access 2 Interpreters. • Columbus, OH

2d • Onsite

About The Position

We are looking for a Dispatcher/Scheduler to work with our Interpreters who are dispatched/scheduled to help people in need of Interpretation services in Hospitals, Courts, Schools and Social Service Agencies. We want someone who Has a keen eye for detail and an eagerness to learn Is flexible and can keep up in a fast-paced environment Is a team player Takes initiative and can multi-task Communicates professionally and efficiently in person and over the phone If this feels like the position for you, please respond with a detailed resume complete with education, previous work experience, and references. We are an EOE.

Requirements

• High school diploma
• Customer service/dispatch experience
• Types at least 35 WPM
• Possesses intermediate computer skills (TEST MAY BE ADMINISTERED)
• Proficient in Microsoft Excel (TEST MAY BE ADMINISTERED)
• Willing to work from the office

Nice To Haves

• Keen eye for detail
• Eagerness to learn
• Flexible and can keep up in a fast-paced environment
• Team player
• Takes initiative and can multi-task
• Communicates professionally and efficiently in person and over the phone

Responsibilities

• Manage a high volume of phone calls
• Schedule multilingual interpreters for assignments
• Conduct inspections and ensure quality control
• Collect, enter, and analyze data
• Submit reports
• Monitor and review progress and accuracy
• Complete a background check and pass a drug screen

Benefits

• Paid holidays after 90 days
• Ten (10) days of Paid Time Off after 90 days
• Medical, Dental, Vision, and Life
• 401K and Profit Sharing
• Free parking

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED