Call Center Scheduler

Surgery Partners Careers•Wichita, KS

1d•Onsite

About The Position

The Call Center Scheduler is responsible for managing appointments and patient inquiries within a hospital setting. This role involves direct communication with patients, referring offices, and insurance companies to schedule visits, treatments, and procedures. The scheduler plays a crucial part in ensuring all necessary documentation and authorizations are in place before appointments are confirmed, and maintains accurate patient records within the scheduling system and EHR. Collaboration with nursing staff and other medical offices is essential for efficient workflow and continuity of care. The position also supports the hospital's mission and values, adhering to policies and maintaining patient confidentiality.

Requirements

Two years’ previous experience with scheduling.
Computer skills, basic office skills, and knowledge of medical terminology.
Must be able to read and speak English fluently.
Cognitive skills for math, reading, computer skills, and communication skills to interact effectively with the public and peers.
Vision requirements: near, mid-range, far, and accommodation.
Hearing requirements: low, medium, and high-pitch sounds.

Responsibilities

Answer and triage incoming calls from patients, referring offices, and insurance companies.
Provide clear, compassionate communication to assist patients with appointment needs, procedure information, and general inquiries.
Document patient interactions in accordance with organizational standards.
Schedule office visits, treatments, and procedures for Providers at the Pain Center, and the hospital.
Collaborate closely with the nursing team to ensure appropriate timeframes and clinical requirements are met prior to scheduling patients.
Ensure all required patient documentation, orders, and authorizations are obtained before confirming appointments.
Update and maintain accurate patient accounts and demographic information within the scheduling system and electronic health record (EHR).
Verify insurance information when necessary, coordinating with insurance companies as needed.
Triage and process incoming referrals received through the referral management system.
Ensure 100% confirmation back to referring providers, including documentation of acceptance, denial, or need for additional information.
Maintain timely follow-up to guarantee continuity of care and positive referral relationships.
Communicate effectively with providers, nursing staff, hospital schedulers, and other medical offices to ensure smooth scheduling workflows.
Support organizational goals related to patient access, quality care delivery, and operational efficiency.
Performs other duties as assigned.