Call Center Scheduler

Surgery Partners, Inc•Wichita, KS

1d•Onsite

About The Position

The Call Center Scheduler is responsible for managing incoming calls, providing patient assistance, and scheduling appointments, treatments, and procedures. This role requires clear and compassionate communication, meticulous documentation, and close collaboration with clinical staff and other departments to ensure efficient patient access and quality care delivery. The position also involves maintaining accurate patient records and managing referral processes.

Requirements

Two years’ previous experience with scheduling.
Computer skills, basic office skills, and knowledge of medical terminology.
Must be able to read and speak English fluently.
Cognitive skills for math, reading, computer skills, and communication skills to interact effectively with the public and peers.
Vision requirements: near, mid-range, far, and accommodation.
Hearing requirements: low, medium, and high-pitch sounds.

Responsibilities

Answer and triage incoming calls from patients, referring offices, and insurance companies.
Provide clear, compassionate communication to assist patients with appointment needs, procedure information, and general inquiries.
Document patient interactions in accordance with organizational standards.
Schedule office visits, treatments, and procedures for Providers at the Pain Center, and the hospital.
Collaborate closely with the nursing team to ensure appropriate timeframes and clinical requirements are met prior to scheduling patients.
Ensure all required patient documentation, orders, and authorizations are obtained before confirming appointments.
Update and maintain accurate patient accounts and demographic information within the scheduling system and electronic health record (EHR).
Verify insurance information when necessary, coordinating with insurance companies as needed.
Triage and process incoming referrals received through the referral management system.
Ensure 100% confirmation back to referring providers, including documentation of acceptance, denial, or need for additional information.
Maintain timely follow-up to guarantee continuity of care and positive referral relationships.
Communicate effectively with providers, nursing staff, hospital schedulers, and other medical offices to ensure smooth scheduling workflows.
Support organizational goals related to patient access, quality care delivery, and operational efficiency.
Performs other duties as assigned.
Actively supports and upholds the mission and core values of the Hospital.
Remains knowledgeable of and follows Hospital policies.
Always maintains confidentiality of patient and hospital information.