Dispatcher I (Dispatcher Recruit)

City of Sacramento•Sacramento, CA

19d•Onsite

About The Position

This is an entry-level training classification for the Dispatcher series. Incumbents are trained in department policies, procedures, and systems through on-the-job training. Work is generally observed and reviewed during performance and upon completion. This role is distinguished from the Dispatcher I classification as it is a training classification. Immediate supervision is provided by a Dispatcher III, with potential technical or functional supervision from a Dispatcher II or Dispatcher III. The primary function is to receive incoming telephone calls and dispatch police units as necessary for assistance, performing a variety of general support duties related to communications activities.

Requirements

Must have taken and passed the Dispatcher CritiCall examination.
Must successfully pass a thorough background investigation, including a criminal history check for job-related convictions, fingerprinting, polygraph test, psychological test, credit check, and a drug use history.
Must successfully complete a seven (7) week Dispatcher Training Academy.
High school diploma or GED equivalent.
Completion of twelve (12) units from an accredited college or university.
One (1) year of customer service experience.
Successful completion of the Sacramento Police Department's Basic Dispatch Academy within the last twelve (12) months.
Ability to express themselves in English in a clear, distinct, and understandable manner when speaking to individuals, before diverse populations, various public and community groups, and when testifying in court.
Ability to effectively communicate with and elicit information from upset and irate citizens.
Ability to work under pressure and exercise good judgment in emergency situations.
Ability to exercise independent judgment and work with a minimum of supervision.
Ability to use a computer and keyboard to enter data provided verbally and in writing.
Ability to learn standard broadcasting rules and procedures.
Ability to learn City street system and physical layout of Sacramento.
Ability to understand and comply with oral and written directions.
Ability to learn to operate computer-aided dispatch, telephone, and radio broadcasting equipment.
Ability to value customers and co-workers through provision of excellent customer service.
Ability to operate office machines and equipment.
Type 40 net wpm.

Nice To Haves

High school diploma or GED equivalent and four (4) years of customer service experience and successful completion of the Sacramento Police Department's Basic Dispatch Academy within the last twelve (12) months.

Responsibilities

Receive emergency and non-emergency telephone calls from the public requesting police, fire, and local government service; determine nature and priority; dispatch units as necessary; and/or refer or transfer callers to ensure excellent customer service.
Maintain radio contact with all units on assignment.
Coordinate emergency calls and relay information and assistance requests involving other law enforcement and firefighting agencies.
Query information from law enforcement communication networks relating to wanted persons, criminal history, stolen property, and Department of Motor Vehicle information.
Query and enter stolen, stored, and repossessed vehicle information.
Perform a variety of records keeping duties related to the computer aided dispatch system.
Test and inspect equipment as required.
Testify in court as needed.
Prepare written responses or reports related to communication complaints, investigative follow-ups or police reports.
Write daily work progress reports when training a new Dispatcher.
Demonstrate professionalism, courtesy, empathy, and excellent customer service in accordance with departmental policy and the community-oriented policing concept.