Dispatcher I

City of Boerne • Boerne, TX

6d • $52,125 - $65,146 • Onsite

About The Position

Operates and maintains a central point for receiving emergency and non-emergency information via E911 telephone, non-emergency telephone, two-way radio, Mobile Data Terminal, teletype, and by person between the public, law enforcement, emergency services, outside public safety agencies, and numerous other outside agencies.

Requirements

• High school graduation or equivalent
• At least one year of experience in emergency telecommunications operations or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.
• Knowledge of Federal Communications Commission (FCC) rules and procedures for radio transmission.
• Knowledge of State of Texas law enforcement procedures for Teletype transmitting and receiving.
• Knowledge of Computer software and equipment.
• Good short-term memory.
• Ability to handle more than one situation simultaneously.
• Ability to make quick and correct decisions affecting the safety of personnel and the general public.
• Ability to work well under stressful situations.
• Ability to follow oral and/or written directions.
• Type 35 wpm.
• Ability to maintain a good working relationship with departmental and outside agency related personnel.
• Ability to work well with the general public.
• Ability to communicate orally and in writing in a clear and easily understood manner.
• Ability to maintain appropriate necessary certification.
• Ability to operate modern office equipment.
• Pass a pre-employment test to include but not limited to decision making, data entry, memory recall, prioritization, and map reading.
• Valid Texas Driver's License.
• Must be bondable.
• Must possess the State of Texas TCOLE Basic Telecommunications Operator Certification within six months of employment.

Responsibilities

• Maintains up-to-date files regarding transactions in TLETS/NLETS, TCCIC/NCIC and other processed information.
• Entering, canceling, and/or clearing of information from the TLETS/NLETS, TCIC/NCIC system pertaining to Wanted, Stolen, and/or Missing persons or property.
• Operates and disseminates information to the proper personnel by way of law enforcement telecommunications equipment (TLETS/NLETS, TCIC/NCIC) systems.
• Relays and provides information to field units.
• Maintains an accurate log by means of computer or written form of all radio and/or telephone communication.
• Contact appropriate support personnel and/or agencies or organizations as needed.
• Dispatches law enforcement, fire, and Emergency Medical Service, and utility personnel and other related personnel for the City of Boerne, the City of Fair Oaks Ranch and Kendall County via radio, Mobile Data Terminal, and/or telephone.
• Directs all inquiries from the public to the proper agency or organization.
• Answers both emergency and non-emergency telephone equipment to include E911 and TTY/TDD for services to include Law Enforcement, Fire, Emergency Medical Service, Utility personnel, and/or other related functions for the City of Boerne, City of Fair Oaks Ranch, and Kendall County.
• Operates telephones both administrative and E911, intercoms, radios, Mobile Data Terminal, teletypes, computers, printers, alarm monitors, and other related electronic and/or mechanical equipment.
• Receive and direct citizen walk-in traffic to the appropriate personnel.
• Operate the telephone alert system.
• Make written reports as needed.
• May testify in both criminal and/or civil court.
• Serves as essential emergency personnel when required.
• Regular and prompt attendance is an essential function of the position.
• Performs such other related duties as may be assigned.

Benefits

• Medical, Dental, & Vision – 100% Paid by the city for the employee, option to add dependents. (City pays 42% for dependents, medical only.)
• Short-Term and Long -Term Disability
• Vacation/ Sick paid days off
• Holidays Paid
• Retirement plan - 14% City Contribution
• Workers Compensation Insurance & 100% salary indemnity

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED