Dispatcher I

City of Roseville•Roseville, CA

8d•Onsite

About The Position

Join the Roseville Police Department in the role of Dispatcher I. Tentative entry-level Dispatcher testing dates (could take up to 4 hours) - July 6th, 9th, and 13th Dispatchers play a vital role in Public Safety, serving as the “first” of the first responders and a line of communication between the community and our public safety agencies. As a dispatcher, you’ll be cross-trained to handle law enforcement, fire and medical emergency calls, often providing life-saving instructions and sense of comfort and calm until additional resources arrive. You’ll also provide non-emergency assistance, including dispatching animal control and assistance for water, sewer, electric utility and street maintenance. If you are looking for a rewarding career serving the Roseville community, apply now. Roseville offers a competitive salary and comprehensive benefits package, opportunities for growth, and an engaging culture where innovation and collaboration thrive. The list established from this recruitment may be utilized to fill future temporary part-time, limited term or regular, full-time vacancies in the City for the duration of the list he list. The normal work schedule is 4 days per week, 10 hours per day, however employees must be able to work shift work, holidays, weekends, nights and mandatory overtime when required. Applicants selected to participate in the Police Department's testing process will partake in the following: Entry-Level Dispatcher Examination: to measure job-related knowledge and abilities. Oral Interview: to evaluate training, experience, and personal qualifications Background Investigation : Candidates who have successfully completed all prior phases of the selection process will be subject to a thorough background investigation. The investigation is used to determine a candidate's moral character and suitability for employment in law enforcement. The investigation shall include, but is not limited to, the following checks: criminal record, polygraph, driving history, credit history, military record, previous employer(s), and references. Medical Examination : Prior to appointment, candidates must successfully complete a thorough medical examination, including a drug screen, to determine if they meet the City's medical standards for the position of Dispatcher. Psychological Evaluation : Prior to appointment, c andidates will be evaluated for their suitability for employment as a Roseville Dispatcher. The City of Roseville is committed to an inclusive and supportive workforce and workplace. We are engaged in understanding the backgrounds and perspectives of our colleagues and those we serve. Our organization is unified in this commitment, because we believe this produces the best results for our organization and community. DEFINITION To answer emergency and non-emergency calls for police, fire and other City services; to prioritize calls and dispatch police, fire, or other emergency units as appropriate; to perform related specialized record keeping; and to perform clerical work as required. DISTINGUISHING CHARACTERISTICS This is the entry level class in the Dispatcher series. Positions in this class typically have little or no directly related work experience and work under immediate supervision while learning job tasks. The Dispatcher I class is distinguished from the II level by the performance of less than the full range of duties assigned to the II level. Incumbents work under immediate supervision while learning job tasks, progressing to general supervision as procedures and processes of assigned area of responsibility are learned. SUPERVISION RECEIVED AND EXERCISED Receives immediate supervision from a Communications Supervisor; may receive technical and/or functional supervision from Communications training officers, as appropriate.

Requirements

Two years of public contact experience, in person or over the telephone, demonstrating a general aptitude for working with the public in a multi-task environment
Equivalent to completion of the twelfth (12th) grade GED, or higher level degree
Must obtain California Peace Officers Standards and Training Commission (P.O.S.T.) Public Safety Dispatcher Basic Certificate within one year of appointment
Must obtain National Academies of Emergency Dispatch (NAEMD) Emergency Medical Dispatch Certificate within one year of appointment

Nice To Haves

Experience in radio dispatching in a taxi, trucking, towing and/or similar work setting is desirable

Responsibilities

Answer emergency and non-emergency calls for police, fire and other City services
Prioritize calls and dispatch police, fire, or other emergency units as appropriate
Perform related specialized record keeping
Perform clerical work as required
Handle law enforcement, fire and medical emergency calls
Provide life-saving instructions and sense of comfort and calm until additional resources arrive
Provide non-emergency assistance, including dispatching animal control and assistance for water, sewer, electric utility and street maintenance