Dispatcher & Office Administrator

Great Escape Parks • Town of Queensbury, NY

28d • $18 - $19 • Onsite

About The Position

Are you an organized, detail-oriented professional who thrives in a fast-paced environment? Join our Operations team as a Dispatcher & Office Administrator, where you'll play a vital role in supporting daily operations through effective communication, administrative coordination, and real-time operational monitoring. In this position, you will serve as a central point of communication for the Operations Division, ensuring timely dispatching, accurate recordkeeping, and the smooth flow of information between departments. This role offers the opportunity to make a direct impact on operational excellence while developing valuable experience in dispatching, administration, and leadership support.

Requirements

• Must be at least 18 years of age.
• High school diploma or equivalent required; associate's degree or relevant administrative experience preferred.
• Previous experience in dispatching, administrative support, customer service, operations, hospitality, public safety, or a related field is preferred.
• Ability to maintain confidentiality and handle sensitive information professionally.
• Ability to work a flexible schedule, including weekends, evenings, and holidays as operational needs require.
• Must be dependable, punctual, and able to work in a fast-paced operational environment.

Nice To Haves

• Strong organizational and time-management abilities.
• Excellent verbal and written communication skills.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Strong attention to detail and commitment to accuracy.
• Ability to remain calm, professional, and decisive during high-pressure situations.
• Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and Teams.
• Ability to analyze and communicate operational information effectively.
• Strong customer service mindset and positive attitude.
• Ability to work independently and collaboratively within a team environment.

Responsibilities

• Serve as the primary dispatcher for the Operations Division, monitoring and responding to radio communications in a professional and timely manner.
• Coordinate and dispatch personnel and resources as needed during routine operations and emergency situations.
• Maintain accurate documentation of training records, certifications, inspections, and operational reports.
• Assist with administering certification testing and maintaining certification records for Operations team members.
• Ensure proper filing, organization, retention, and confidentiality of operational and legal documents.
• Track and monitor attendance data in coordination with other departments.
• Prepare and distribute daily, weekly, and monthly operational reports for management, including attendance, ride uptime, ridership, and other key performance metrics.
• Maintain accurate records of operational incidents, equipment downtime, and guest-facing wait time systems.
• Support operational planning and communication through data entry, scheduling assistance, and administrative projects.
• Promote and reinforce a strong culture of safety, compliance, and operational excellence.
• Partner with leaders and team members across multiple departments to ensure efficient daily operations.
• Provide professional administrative support to the Operations leadership team as assigned.

Benefits

• Competitive pay
• Paid training and professional development opportunities
• Career growth and advancement opportunities
• Supportive and team-oriented work environment
• Valuable experience in operations management, dispatching, and business administration
• Employee recognition programs and team member events
• Complimentary admission to attractions
• Discounts on food, merchandise, and select services
• Additional employee perks and benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED