Dispatcher NERC - Newark, DE

Military Spouse Corporate Career Network • Newark, DE

1d • $36 • Onsite

About The Position

This position is for a Dispatcher NERC in Newark, DE. The role involves efficiently coordinating and dispatching field personnel in a cost-effective manner, working with System Operators as appropriate. The Dispatcher will use radio or electronic media to dispatch orders to various groups or departments, plan and direct job execution sequences, and manage work flow to meet customer requirements. Responsibilities include monitoring and directing field personnel for routine service requests, analyzing data to determine dispatch location and priority, and making recommendations to supervision regarding field resource needs. The Dispatcher will also handle clerical duties related to routine gas work, emergency gas work, meter orders, single and polyphase work, and other electric and customer-related tasks. This is a NERC Regulated position requiring successful completion of a six-month qualifying period, training, and progression testing. Failure to pass tests twice will result in reassignment. The role requires working rotating shifts, holidays, and overtime callouts, and compliance with Federal Department of Transportation regulations for gas-related work. Familiarity with the electric and gas distribution system's geographical layout and safety rules is essential. Compliance with NERC requirements, including a background check, is mandatory.

Requirements

• High school diploma, GED or equivalent combination of formal education, training and/or experience.
• Minimum of (2) years' post-secondary credits or equivalent experience.
• An employee must pass qualification testing prior to company awarding job.
• Required to work rotating shifts and holidays (7 days a week, 24 hours a day).
• Required to participate in schedule and shift work. This will include working Saturday, Sunday, or Holidays as assigned as these days fall within the schedule or shift.
• Employees are required to respond to overtime callout.
• Employees in this job classification are required to comply fully with the Federal Department of Transportation regarding dispatching of gas related work.
• Must be familiar with the geographical layout and characteristics of the electric and gas distribution system.
• Must be and remain thoroughly familiar with the Company's safety rules applicable to this and related jobs.
• Must comply with NERC requirements, including background check, as this is a NERC regulated position.
• Must have a valid vehicle operator's license or be able to obtain one promptly.

Nice To Haves

• Previous dispatching experience is preferred.

Responsibilities

• Receive information from a variety of sources and coordinate the appropriate response for routine and other emergency work.
• Schedule and assign field resources which will best complete the work in a timely manner.
• Coordinate resources and priorities with various groups and departments.
• Responsible for tracking, measuring, and reporting performance to ensure that business goals and objectives are being met.
• Answers, makes, and processes telephone calls from customers and employees.
• Transacts written and oral business with customers and may conduct correspondence or deal with the public personally as required.
• Conducts duties in a manner that will promote good customer relations, teamwork, and efficient operation.
• Makes decisions and solves problems related to the work and/or customers.
• Researches and gathers technical information requested by field personnel.
• Investigates and compiles information from various sources to provide clear and effective reporting notification to other parties.
• Compiles, checks, and verifies business data by selection of appropriate material from various sources, such as preparation of summaries of operations or supporting tabulations for reports.
• Posts or enters data requiring full comprehension of its general significance to insure proper use and distribution.
• Handles Miss Utility requests and dispatches appropriate Mark Out personnel as required.
• Performs other related or less skilled work as required or directed.

Benefits

• Hourly rates will be paid in accordance with terms of the candidate’s skills, qualifications, experience or collective bargaining agreement: $36.16/Hr.
• Annual Bonus for eligible positions: 4%
• 401(k) match and annual company contribution
• Medical, dental and vision insurance
• Life and disability insurance
• Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
• Employee Assistance Program and resources for mental and emotional support
• Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
• Referral bonus program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED