Dispatcher, HVAC Services | Lexington
About The Position
Dynamic Air Solutions is a Louisville-based HVAC and refrigeration contractor specializing in commercial and industrial services throughout Kentucky and Southern Indiana. Founded in 2019, the company has quickly established a reputation for delivering reliable, customer-focused solutions across a range of sectors. Dynamic offers comprehensive services including HVAC installation and maintenance, refrigeration system repair, commercial ice maker servicing, and building automation. Their expertise extends to complex systems such as chillers, boilers, and walk-in refrigeration units. The company is known for its commitment to quality, professionalism, and customer satisfaction. The HVAC Service Dispatcher with experience coordinating field technicians, managing high-volume service schedules, and optimizing routes for efficiency and customer satisfaction. Skilled in HVAC dispatch operations, work order management, customer communication, and real-time scheduling using field service management software. Proven ability to support technicians, improve response times, and maintain accurate service records in fast-paced service environments.
Requirements
- High school diploma or GED required
- 1–3+ years of dispatching or scheduling experience [HVAC, plumbing, electrical, or field service preferred]
- Strong organizational and multitasking skills
- Excellent verbal and written communication skills
- Ability to remain calm in fast-paced, high-volume environments
- Strong customer service and problem-solving abilities
- Proficient in Microsoft Office and dispatching software [ServiceTitan, FieldEdge, Service Fusion, or similar]
Responsibilities
- Schedule, dispatch, and route HVAC service technicians based on priority, skill set, location, and availability.
- Monitor technician schedules in real time and adjust for emergencies, delays, or cancellations.
- Coordinate same-day and next-day service calls efficiently.
- Gather accurate service details and enter work orders into the system.
- Provide appointment confirmations, arrival windows, and updates to customers.
- Create, update, and close service tickets in dispatch or field service software.
- Track technician status [enroute, on-site, completed].
- Communicate clearly with technicians regarding job expectations, parts availability, and schedule changes.
- Assist with after-hours or emergency dispatching as required.
- Maintain service KPIs such as: On-time arrival rate, First-time fix rate, Customer satisfaction, and Jobs completed per day
Benefits
- Medical / Dental / Vision
- PTO + Paid Holidays
- 401(k) with employer match
- Referral Bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
