HVAC Dispatcher

Georgia Air•Richmond Hill, GA

1d•Onsite

About The Position

At Georgia Air, we believe great work starts with great people. We’re building more than comfortable homes, we’re building a place where driven individuals can grow, be supported, and take pride in what they accomplish together. Our team operates with trust, accountability, and a shared commitment to doing things the right way. We celebrate wins, learn from challenges, and push each other to improve, personally and professionally every single day. When you’re part of Georgia Air, you’re not just filling a role. You’re stepping into an environment where expectations are high, support is real, and opportunity is earned. We invest in training, leadership development, and clear pathways for advancement because we believe growth isn’t accidental, it’s intentional. For our customers, that means world class service from a team that truly cares. For our people, it means being surrounded by others who show up, step up, and raise the standard together.

Requirements

HS diploma, GED, or equivalent.
Minimum 2 year dispatching experience in the service industry; 5+ years combined customer service/dispatching preferred.
Advanced customer service, with clear, professional communication (phone, text, email).
Strong attention to detail, ability to prioritize, and stay calm under pressure.
Multitasking + problem-solving chops in a fast, dynamic day.
Geographic knowledge of our service area and/or strong map-reading skills.
Intermediate computer skills (MS Word, Excel, Outlook).

Nice To Haves

HVAC knowledge is recommended but not required.
ServiceTitan experience is a plus.

Responsibilities

Monitor live jobs, assign/adjust calls as work completes, and keep ETAs accurate.
Coordinate follow-ups the moment parts are available and lock in the customer’s preferred time.
Maintain and communicate the technician on-call schedule.
Keep ServiceTitan/CRM records clean and current (notes, outcomes, parts, warranties).
Provide clear, concise updates to customers, managers, and field teams - no surprises.
Optimize daily routes so the right pro shows up at the right time using the Nexstar process.