Dispatcher - HVAC

Heartland Home Services • Indianapolis, IN

2d • Onsite

About The Position

Master Heating, Cooling, has been servicing our customers for the last 47 years in the Indianapolis and northern Fort Wayne areas. We strive to hire the best people, build the best teams and culture, and in turn deliver the best customer experience possible. The HVAC Dispatcher is responsible for coordinating service calls, scheduling technicians, and ensuring efficient routing to maximize productivity and customer satisfaction. This role is critical in maintaining communication between customers, technicians, and management.

Requirements

• Previous experience in dispatching, scheduling, or HVAC industry preferred
• Strong organizational and multitasking skills
• Excellent communication and customer service abilities
• Ability to work in a fast-paced environment
• Proficiency with scheduling software and/or CRM systems
• Basic knowledge of HVAC systems is a plus

Responsibilities

• Schedule and dispatch HVAC technicians for service and maintenance
• Prioritize emergency and urgent service requests
• Monitor technician routes and adjust schedules as needed
• Communicate with customers regarding appointment times and updates
• Maintain accurate records of service calls, customer interactions, and job status
• Work closely with technicians to ensure job completion and efficiency
• Handle inbound calls and provide excellent customer service
• Assist with administrative tasks as needed

Benefits

• Medical starting after 30 days
• Dental
• Vision
• Disability insurance
• Life insurance
• PTO
• Paid holidays
• 401k with matching

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed