HVAC Dispatcher
About The Position
Superior Comfort is a trusted HVAC provider serving Rhode Island and Southeastern Massachusetts. We pride ourselves on delivering high-quality heating, cooling, and indoor air quality solutions with integrity, professionalism, and care. Our team is committed to continuous improvement, customer satisfaction, and employee growth. The Opportunity: We’re looking for a highly organized and motivated Dispatcher to help ensure our technicians are scheduled efficiently and customers receive timely, high-quality service. You’ll be the central point of communication between our office and field teams, playing a key role in customer satisfaction and operational excellence.
Requirements
- Prior experience in dispatching, scheduling, or a related administrative role
- Strong communication and customer service skills
- Ability to multitask and remain calm in a fast-paced environment
- Familiarity with dispatching software
- Detail-oriented and adept at managing logistics and timelines
- A team player who thrives in a collaborative setting
Nice To Haves
- ServiceTitan experience is a big plus
Responsibilities
- Schedule and dispatch technicians for residential service calls and installations
- Prioritize jobs based on urgency, technician availability, and geographic location
- Communicate clearly with customers regarding appointment confirmations, updates, and expectations
- Coordinate emergency responses and resource allocation
- Track technician progress and adjust scheduling in real-time as needed
- Maintain detailed records of service calls and field activities
Benefits
- 401(k) with company match
- Health, dental, and vision insurance
- Short- and long-term disability coverage
- Life insurance
- Paid holidays and generous PTO
- Employee discounts on services
- Referral bonus programs
- Supportive team environment with growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
