Dispatcher - HVAC

Masters Heating & Cooling•Indianapolis, IN

6d•Onsite

About The Position

Master Heating, Cooling, has been servicing our customers for the last 47 years in the Indianapolis and northern Fort Wayne areas. We strive to hire the best people, build the best teams and culture, and in turn deliver the best customer experience possible. The HVAC Dispatcher is responsible for coordinating service calls, scheduling technicians, and ensuring efficient routing to maximize productivity and customer satisfaction. This role is critical in maintaining communication between customers, technicians, and management.

Requirements

Previous experience in dispatching, scheduling, or HVAC industry preferred
Strong organizational and multitasking skills
Excellent communication and customer service abilities
Ability to work in a fast-paced environment
Proficiency with scheduling software and/or CRM systems
Basic knowledge of HVAC systems is a plus

Responsibilities

Schedule and dispatch HVAC technicians for service and maintenance
Prioritize emergency and urgent service requests
Monitor technician routes and adjust schedules as needed
Communicate with customers regarding appointment times and updates
Maintain accurate records of service calls, customer interactions, and job status
Work closely with technicians to ensure job completion and efficiency
Handle inbound calls and provide excellent customer service
Assist with administrative tasks as needed