Dispatcher - Customer Service Representative

Fathom Plumbing Solutions•Ann Arbor, MI

1d•Onsite

About The Position

Fathom Plumbing Solutions in Ann Arbor, MI, is hiring a part-time Dispatcher - Customer Service Representative. This is a part-time, in-office role. You will work part-time shifts that always fall within our business hours: Monday through Friday, 7:30 AM to 4:30 PM. Shifts may vary but will be scheduled during these times at our Ann Arbor, MI office. As a Dispatcher - Customer Service Representative, you will spend your days answering inbound calls and web inquiries with professionalism and care, capturing job details, and educating customers about our services. You will manage a 2-week forward-looking schedule, carefully dispatching technicians based on priority, geography, and skillset. You'll communicate daily adjustments to the field team and ensure every job is entered and managed in ServiceTitan with accurate notes. Your daily responsibilities will also include following up on open estimates, assisting with invoices and QuickBooks coordination, and tracking key metrics like booking rate and schedule fill rate. Proudly serving Ann Arbor and Washtenaw County, we are committed to providing top-quality plumbing solutions while fostering a supportive and professional work environment for our team. We invest in our employees through training, mentorship, and clear paths for advancement, while also providing competitive compensation and benefits. You will join a diverse, dedicated team where your work is valued and your career can thrive for years to come!

Requirements

CSR, dispatch, or administrative experience (home services a plus)
Friendly, outgoing, and positive attitude
Detail-oriented and an active listener
Ability to follow a call script and capture key customer/job information
Strong, calm, and confident phone presence
High accountability, strong organization, and multitasking skills under pressure
Ability to pass a background check and drug screening test