Corpus Christi TWIC in Hand Escort Transportation Dispatcher

Danner’s, Inc.•Corpus Christi, TX

1d•Onsite

About The Position

Danner’s, Inc. is hiring a Dispatcher / Customer Service Representative for its fast-paced maritime transportation operation in Corpus Christi, Texas. The role coordinates Drivers, vehicles, customers, and job assignments while helping ensure professional, timely service. Dispatchers communicate across the operation, keep accurate records, track assignments and Driver status, and respond to changing schedules and time-sensitive issues. Candidates initially start in a driving position to become familiar with Driver responsibilities, company procedures, and daily operations. They may also occasionally drive company vehicles to meet client expectations or support operational needs. The schedule is determined by the hiring manager and company needs; operational requirements may include nights, weekends, holidays, or other non-traditional hours. The posted pay range is $17.00–$21.00 per hour, depending on experience.

Requirements

Must be at least 24 years old.
Valid Transportation Worker Identification Credential (TWIC) card.
Valid Texas Driver’s License.
At least 2 years of Dispatcher experience.
Proficient spoken, written, and reading English.
Must meet company employment eligibility requirements, including criminal background check, MVR review, health screening, and drug screening.
Ability to work under stress and remain calm in challenging situations.
Strong typing skills.
Ability to solve problems and work effectively under pressure.
Highly organized and detail-oriented.
Excellent communication and customer service skills.
Desire to learn, grow, and work effectively in a team environment.
Strong sense of urgency.
Ability to learn and use software applications and basic technology, including smartphones, tablets, mobile applications, GPS, and company software.
Ability to complete training, conduct inspections, track assignments, and communicate with Drivers and customers using required technology.
Ability to meet the stated physical requirements, including hearing and vision, lifting and carrying up to 50 pounds without assistance, sitting for extended periods, occasional driving, walking, climbing, bending, kneeling, and stooping.

Nice To Haves

Knowledge of the maritime industry.
Dispatcher experience in the maritime industry.

Responsibilities

Triage emails, phone calls, and customer inquiries.
Plan, schedule, and dispatch Drivers and vehicles to meet changing job requirements.
Verify Driver paperwork and ensure required paperwork is complete and up to date for each job.
Coordinate customer pickups and drop-offs with Drivers to support productivity and efficiency.
Communicate with supervisors, customers, and teammates to coordinate services and resolve issues.
Enter, log, and update job assignments in the company system.
Track job assignments and Driver status using cell phones and GPS; monitor Driver availability and location.
Expedite problematic jobs that are late, missing, mis-routed, returned, or otherwise delayed, and communicate with customers about job details and service issues.
Promote customer satisfaction by ensuring pickups and drop-offs are completed in a timely and professional manner.
Maintain urgency while prioritizing safety and accuracy.
Initially work in a driving position to learn Driver duties, procedures, and operations; occasionally drive company vehicles as needed.
Perform other duties as directed by management and demonstrate professional conduct consistent with Danner’s values.

Benefits

Medical insurance after 60 days for full-time eligible employees.
Dental insurance after 60 days for full-time eligible employees.
Vision insurance after 60 days for full-time eligible employees.
Supplemental life, AD&D, and cancer policies after 60 days for full-time eligible employees.
401(k) after 6 months of employment.
Paid Time Off eligibility after 90 days; PTO begins accruing immediately at the start of employment.
Paid training.
Bi-weekly pay with direct deposit.
Chaplain services.
Danner’s Cares Program.
Company events and prizes.
Opportunities for advancement; promotes from within.