Dispatcher/ Customer Service Rep
Radiant Plumbing and Air Conditioning•Denver, CO
•Onsite
About The Position
Done! Plumbing, Heating, Cooling, & Electrical has been a trusted HVAC, Plumbing, & Electrical provider serving the Denver metro area since 1999. The company is known for its top-notch service and outstanding customer service. This role is for a 'Done hero' on the support team, crucial for the company's operations.
Requirements
- HS Diploma or GED
- 1+ year of dispatch or customer service experience
- Proficiency with Microsoft Office or Google Suite
- High ability to multi-task and switch tasks quickly
- Excellent organizational skills
Nice To Haves
- Preferred experience using a Customer Service Software such as Service Titan
Responsibilities
- Organize & coordinate daily schedules based on call priority & technician ability
- Dispatch & debrief our technicians
- Monitor performance of service techs
- Communicate with customers in a timely & effective manner
- Understand sales goals & hold team accountable
Benefits
- Medical, Dental, Vision and more
- 401k with company matching
- PTO, Paid Holidays, Paid Parental Leave
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
