Dispatcher/ Customer Service Rep

Radiant Plumbing and Air ConditioningDenver, CO
Onsite

About The Position

Done! Plumbing, Heating, Cooling, & Electrical has been a trusted HVAC, Plumbing, & Electrical provider serving the Denver metro area since 1999. The company is known for its top-notch service and outstanding customer service. This role is for a 'Done hero' on the support team, crucial for the company's operations.

Requirements

  • HS Diploma or GED
  • 1+ year of dispatch or customer service experience
  • Proficiency with Microsoft Office or Google Suite
  • High ability to multi-task and switch tasks quickly
  • Excellent organizational skills

Nice To Haves

  • Preferred experience using a Customer Service Software such as Service Titan

Responsibilities

  • Organize & coordinate daily schedules based on call priority & technician ability
  • Dispatch & debrief our technicians
  • Monitor performance of service techs
  • Communicate with customers in a timely & effective manner
  • Understand sales goals & hold team accountable

Benefits

  • Medical, Dental, Vision and more
  • 401k with company matching
  • PTO, Paid Holidays, Paid Parental Leave
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