Customer Service Dispatcher

Northeastern Chimney • New Haven, CT

1d • Onsite

About The Position

Handle inbound and outbound calls, addressing customer inquiries and concerns. Resolve customer issues and complaints with professionalism and efficiency. Document call details and maintain accurate records in the CRM system. Follow up on customer interactions to ensure resolution and satisfaction. Meet performance metrics, including call handling time and customer satisfaction scores. Help with other administrative tasks, including data entry.

Requirements

• High school diploma or equivalent required
• Minimum 1 year previous experience in a trade service business call center or customer service role is required.
• Strong verbal and written communication skills.
• Ability to handle high-volume calls and manage time effectively.
• Basic computer skills and familiarity with CRM software.

Nice To Haves

• associate degree preferred
• Proficiency in CRM systems, Service Titan experience helpful
• Excellent problem-solving and decision-making abilities.
• Strong interpersonal and customer service skills.
• Ability to work well under pressure and in a fast-paced environment.
• Active listening skills and attention to detail.

Responsibilities

• Handle inbound and outbound calls, addressing customer inquiries and concerns.
• Resolve customer issues and complaints with professionalism and efficiency.
• Document call details and maintain accurate records in the CRM system.
• Follow up on customer interactions to ensure resolution and satisfaction.
• Meet performance metrics, including call handling time and customer satisfaction scores.
• Help with other administrative tasks, including data entry.

Benefits

• Company Health Insurance Assistance
• Company 401k with employer match
• Paid sick time after 90 days
• paid time off after 1 year
• Online access to payroll information

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED