Dispatcher/ Customer Service Rep
Done Plumbing, Heating, Cooling & Electrical•Denver, CO
•Onsite
About The Position
Done! Plumbing, Heating, Cooling, & Electrical: We have been your trusted HVAC, Plumbing, & Electrical provider serving the Denver metro area since 1999. Our top notch service and outstanding customer service are what makes Done the ‘go to’ service company in the area. But where would we be without the heroes on our support team? We’d rather not find out! Apply to be a Done hero today!
Requirements
- HS Diploma or GED
- 1+ year of dispatch or customer service experience.
- Proficiency with Microsoft Office or Google Suite
Nice To Haves
- Preferred experience using a Customer Service Software such as Service Titan
- High ability to multi-task and switch tasks quickly
- Excellent organizational skills
Responsibilities
- Organize & coordinate daily schedules based on call priority & technician ability
- Dispatch & debrief our technicians
- Monitor performance of service techs
- Communicate with customers in a timely & effective manner
- Understand sales goals & hold team accountable
Benefits
- Medical, Dental, Vision and more
- 401k with company matching
- PTO, Paid Holidays, Paid Parental Leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
