Customer Service Dispatcher

Falcon Critical Care Transport•Concord, CA

4d•$23 - $29•Onsite

About The Position

Now Hiring Customer Service Dispatchers in Concord, CA. This is a full-time, benefit-eligible position with 12-hour shift rotations. Dispatchers are responsible for evaluating all transport requests and deploying the most appropriate resource(s), answering the Communications Center multi-phone line system, responding to all referrals/requests and inputting call information into our computer aided dispatch (CAD) system. Customer Service Dispatchers report to the Dispatch Supervisor.

Requirements

Demonstrated background of successful customer service experience required.
High school diploma or equivalent.
Able to hear and communicate clearly to perform job duties in person and over the telephone.
Adequate vision to be able to read information from printed sources and computer screens.

Nice To Haves

Prior EMS/EMT experience preferred.
Emergency Medical Dispatch certification or ability to obtain within 30 days of hire preferred.

Responsibilities

Demonstrate exceptional customer service skills with both internal and external customers.
Maintain a calm and professional demeanor with staff and customers.
Promptly answer, evaluate, and prioritize incoming requests for service.
Communicate effectively with all callers and co-workers in a fast-paced, dynamic environment, both verbally and in writing.
Demonstrate familiarity with Company service areas, medical facilities, and local geography, including major roadways and traffic patterns.
Maintain compliance with all Company and customer policies and procedures as they pertain to the coordination of patient care/transport.
Ability to efficiently multitask, remain sharply focused, and maintain productivity in rapidly changing or high-pressure environments.
Accurately take incoming requests while simultaneously documenting information electronically.
Call confirmations for upcoming transports to ensure requests are still valid.
Private-pay call request payment collections.
Professionally navigate difficult interactions and direct conversations toward productive outcomes.
Operate a computer terminal and be proficient in word processing, e-mail, and other software programs.
Operate a multi-line phone system as well as radio communication equipment.
Ability to work independently and collaboratively within a team.
Perform other duties as assigned by manager or leadership team.