Customer Service Representative / Dispatcher

Mac Vik Plumbing•Golden, CO

5d•$22 - $35•Onsite

About The Position

MAC-VIK Plumbing Hearing, and Electric is building a New Call Center with AWESOME Customer Service Representatives (CSR) and Dispatcher’s! We are expanding our TEAM to provide 5-Star Service to all our customers, past, present and in the future. With the continued growth of our Company since 1962, we are busy and we need TOP motivated individuals to assist our Customers and Service Technicians in our Call Center. We are looking for experienced, well-spoken, energetic Team driven individuals! Our Team members need to be driven, self-motivated, multi-tasker, enjoy interacting and helping people. Listening and working together is the Key! Is that you? We are looking for career minded professionals seeking a Company to call home for the long term. This is not just a job opportunity, but a career with possibilities of upper Management. Our Company is family oriented and offers a supportive and encouraging environment.

Requirements

Have a pleasant, patient, and friendly attitude.
Strong decision making and analytical abilities.
Strong detail orientation and communication/listening skills.
Ability to communicate clearly and professionally, both verbally and in writing.
Advanced sense of integrity and commitment to customer satisfaction.
Demonstrated passion for excellence with respect to treating and caring for Customer and fellow employees.
Possess a strong work ethic and Team-Player mentality.
3-years plus CSR / Dispatching Plumbing, Heating and Electric experience.
SERVICE TITAN Experience

Responsibilities

Convert incoming Customer Calls into Booked Service Appointments.
Responsible for compiling and entering accurate customer information into Service Titan.
Adhere to the company’s plan for resolving customer complaints quickly and favorably.
Provide quality service and support in a variety of Company areas.