Dispatcher - Customer Service Rep

Augusta Plumbing and Heating•Saint Cloud, MN

68d•Onsite

About The Position

Augusta Plumbing and Heating is hiring an enthusiastic, outgoing person to join our St. Cloud, MN office as a full-time Dispatcher - Customer Service Rep. This role involves assisting customers over the phone, managing the job calendar, and coordinating technicians' movements to ensure smooth workdays. The ideal candidate will be professional, upbeat, motivated to achieve results, and capable of efficiently dispatching technicians based on skill set, availability, and proximity to the job. Responsibilities include staying in touch with technicians, answering customer calls, handling administrative tasks, and adapting to changing circumstances to ensure seamless plumbing and HVAC service.

Requirements

1+ years of administrative or customer service experience
Proficiency with Microsoft Word and Excel
Ability to thrive in an environment that offers freedom and allows room for independent decision-making and problem-solving
Comfort with chaos and an ability to easily adapt to changing circumstances
Strong attention to detail and commitment to accuracy
Desire to continuously improve, learn more, and participate in training
High school diploma or equivalent

Nice To Haves

Experience in the home services industry
Dispatch experience
Experience communicating with customers over the phone

Responsibilities

Assist customers over the phone
Manage the job calendar
Coordinate technicians' movements
Dispatch technicians according to skill set, availability, and proximity to the job
Stay in touch with technicians
Answer phone calls from customers
Handle various administrative tasks
Adapt to changing circumstances to ensure seamless plumbing and HVAC service