Dispatcher - Afterhours and Weekend

A#1 Air•Lewisville, TX

23h•Onsite

About The Position

Are you ready to be the heartbeat of an operation? We are seeking an experienced After Hours-Weekend Dispatcher to join our team. Here you’ll play a critical role in coordinating logistics, communicating with drivers and teams, and making fast-paced decisions that keep things running smoothly and efficiently. It’s a perfect fit for someone who thrives on multitasking, loves solving puzzles, and finds satisfaction in keeping everything and everyone connected. If you’re organized, calm under pressure, and love being the go-to person in a fast-moving environment—dispatching might just be your next great adventure. Let’s get things moving! This role is critical for ensuring smooth operations during off-hours by coordinating schedules, managing communications, and responding promptly to any issues that arise.

Requirements

A valid drivers license
At least 1+ minimum of customer service experience
High school diploma or equivalent; additional education or certification is a plus.
Proven experience as a dispatcher or in a similar role (e.g., customer service, logistics, emergency services).
Excellent at multitasking and prioritization abilities.
Having strong phone etiquette and customer service skills.
Detail-oriented with CRM/Service Titan data management.
Good understanding of sales, service, and install processes
Team-first mentality with a proactive approach to problem-solving

Responsibilities

Strategically dispatch sales technicians and advisors based on lead type, urgency, and closing potential ("dispatch for dollars").
Ensure correct matching of technician/salesperson to lead type to maximize close rates.
Monitor and adjust the sales schedule daily to prioritize high-revenue opportunities.
Debrief every closed sales call (both sold and unsold).
Gather detailed outcome notes: reasons for close/no-close, customer objections, and follow-up requirements.
Enter and maintain complete and accurate notes in Service Titan or the CRM for management review.
Execute follow-up calls at 3-day, 3-week, and 3-month intervals for all open sales opportunities.
Keep detailed tracking of all outreach efforts to ensure no lead is missed.
Actively manage an outbound board, tracking unsold estimates, pending approvals, and follow-up schedules.
Communicate daily with sales team members regarding outbound priorities.
Ensure all jobs are tagged correctly within Service Titan (sales, service, maintenance, warranty, etc.).
Verify that the correct Business Units are assigned to each job and technician.
Maintain data accuracy to ensure technician KPIs (close rates, average ticket, sales conversion) are properly reported and tracked.
Assist techs and sales staff with any needed corrections before jobs are closed out.