Dispatch Team Lead - DC
Verida Inc•Washington, DC
•Onsite
About The Position
The Dispatch Team Lead assists the Supervisor with call center operations in accordance with policies and procedures and ensures smooth operation during the shift. The role includes monitoring operations, supporting team members, coordinating shift activities, meeting goals, maintaining quality and compliance, and completing shift documentation. The position is on-site in the District of Columbia and requires a flexible schedule, including days, nights, holidays, and weekends.
Requirements
- Strong reading, writing, and arithmetic skills.
- Computer literacy and ability to learn customer service software applications.
- Professional verbal and written communication skills.
- Ability to type 30 words per minute.
- Willingness to work a flexible schedule, including days, nights, holidays, and weekends.
- High school diploma or equivalent.
Responsibilities
- Monitor operations in accordance with policies and procedures.
- Train and coach team members in conjunction with the Supervisor.
- Coordinate shift schedules, including workstation assignments and rotations, with the Supervisor.
- Coordinate production startups, shutdowns, and changeovers with the Supervisor.
- Meet shift goals.
- Maintain quality control.
- Make adjustments during the shift as necessary to maintain compliance.
- Operate within standard operating procedures (SOPs).
- Communicate with the Supervisor.
- Ensure a clean and safe work environment.
- Complete shift paperwork.
- Assist in the assigned department as necessary.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
