Dispatch Team Lead

SMS Holdings•Los Angeles, CA

2d•Onsite

About The Position

The Block by Block Dispatch Team Leader is responsible for the daily supervision of the work being performed in the district and the Ambassadors in the field. The ideal Dispatch Team Leader should be a solid decision maker, have the ability to lead by example, work alongside the crew and do the right thing! This is an overnight position with the opportunity to grow.

Requirements

Minimum 2 years experience in dispatch or communications role (public safety, security, transportation, or related field preferred).
Excellent verbal and written communication skills.
Strong multitasking, organizational, and critical thinking abilities.
Proficiency with dispatch systems, radios, and standard office software

Nice To Haves

Prior supervisory or team lead experience is highly desirable.
Bachelors Degree Preferred

Responsibilities

Serve as the lead point of contact during assigned shifts for issues and escalations.
Provide real-time feedback, mentorship, and support to dispatchers.
Enforce adherence to dispatch SOPs and "Block by Block" operational models.
Monitor radio and phone communications to ensure professionalism, accuracy, and protocol compliance.
Ensure the dispatch center and Operations run smoothly during each shift.
Handle shift handovers with complete transparency and accurate briefing.
Implement emergency SOPs when needed, maintaining composure and leadership throughout.
Ensure the team provides timely, calm, and effective communication across all channels—radio, phone, email.
Maintain knowledge of district layout and use all available resources to assist ambassadors and the public effectively.
Maintain a professional and welcoming dispatch center environment.
Enforce cleanliness and organization standards.
Monitor entrance points (where applicable) and maintain awareness of building activity.
Manage shift duties of the clean and safe ambassadors while ensuring compliance to all Block by Block standards, best practice, procedures, and policies.
Communicate and lead daily shift briefings while assigning duties and zones, reviewing events, weather and safety updates to Ambassadors.
Provide guidance and direction for the on-street and in the field operations.
Provide written reports of broken infrastructure, graffiti on private property, and provide a basic daily report of accomplishments and tasks completed.
Provide direction and counsel to team members and report concerns to Operations Manager.