Dispatch Supervisor

ABM US•Vale, OR

2d•Onsite

About The Position

The Dispatch Supervisor will receive SSR work orders via telephone, enters information into computer system or manual orders. May give general information over the phone to clients/customers. Employee is also responsible for the direct oversight of an assigned work team/ area on a designated account and/or on designated shift. Employee is further responsible for ensuring that productivity levels and customer service requirements are being met. Must also assign worker orders to wheelchair agents.

Requirements

Ability to communicate effectively in the English language.
Ability to read and interpret documents such as safety rules, operating and procedure manuals, and employee handbooks.
Ability to write routine reports.
Ability to effectively present information, and respond to questions from passengers, groups of managers, clients, customers and the general public.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
Ability to type and use computer software accordingly
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Must be 18 years of age or older.
Must submit to and pass a drug screen
Must meet all requirements to receive required airport SIDA badge and Customs Seal (if applicable), including successful completion of a background check and ten-year work history.

Nice To Haves

Previous customer service experience preferred.
Previous management experience preferred.

Responsibilities

Data entry of work orders; (If integration is not applicable)
Ensure that every order called is entered into the computer system
Ensure all calls are recorded on the daily log
Answer phone calls from Special Services Department
Assign wheelchair agents tablets, radios, and wheelchairs. (Station Specific)
Assign wheelchair agent work orders.
Maintain daily shift report for managers
Achieve operational performance and functional service activities.
Provide technical guidance, interpret policies and procedures, and assist front line employees in performing functional task.
Ensure that shift schedules are complete (days off, vacations, etc.) a week in advance.
Ensure all call-off are covered.
Accommodate increase / decreased client staffing requests.
Manage the No-Fault Attendance Policy.
Manage daily schedules, including employee lunches and breaks.
Maintain communication with Shift Managers to monitor and maintain optimum staffing levels.
Effectively coach, counsel and discipline employees.
Miscellaneous duties as assigned.