Dispatch Supervisor

Michael & Son Services Inc.•Richmond, VA

4d•$48,000 - $52,000•Onsite

About The Position

Join Our Family-Owned Team! Since 1976, Michael & Son Services has been a trusted name in HVAC, electrical, and plumbing services across Alexandria, VA, and beyond. We're seeking a motivated Dispatch Supervisor to support our residential dispatch operations and help lead a high-performing team focused on efficiency, teamwork, and exceptional customer experiences.

Requirements

2+ years of experience in dispatch, customer service, call center operations, or a related field; experience in residential HVAC, electrical, or plumbing is strongly preferred.
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Excellent communication, problem-solving, and decision-making skills.
Ability to coach and motivate team members while holding them accountable to performance standards.
Sales-driven mindset with an understanding of scheduling, booking rates, and revenue opportunities.
Strong attention to detail and the ability to remain calm under pressure.
Willingness to learn, take initiative, and grow into a larger leadership role.

Nice To Haves

Previous leadership, supervisory, or team-lead experience is a plus.
Familiarity with dispatch software, CRM systems, and scheduling platforms is a plus.

Responsibilities

Assist the Dispatch Manager with daily dispatch operations for HVAC, electrical, and plumbing services, ensuring efficient scheduling and timely service delivery.
Support, coach, and mentor dispatch staff to promote teamwork, accountability, and strong performance.
Monitor technician schedules, routes, workloads, and appointment availability to maximize efficiency and productivity.
Assist with training new dispatchers and reinforcing company policies, procedures, and customer service standards.
Identify opportunities to improve dispatch processes, reduce scheduling inefficiencies, and control operational costs.
Support strategic scheduling and upselling opportunities to help increase revenue while maintaining excellent customer and employee satisfaction.
Monitor key dispatch performance metrics and assist management with addressing performance gaps and operational challenges.
Serve as a leader and resource for dispatchers, technicians, and other team members when the Dispatch Manager is unavailable.
Collaborate with management to implement operational improvements and support company growth initiatives.
Help resolve customer and technician scheduling issues quickly and professionally.