Dispatch Specialist - 2nd shift

GXO Logistics•Wyandotte, MI

4d•Onsite

About The Position

At GXO Logistics, our success depends on our ability to provide the highest level of support and solutions to our customers. As the Dispatch Specialist, you will be responsible for direct, effective and friendly communication with our drivers, and communicating issues both internally and externally. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of.

Requirements

Knowledge of the Federal Motor Carriers Safety Regulations (FMCSR) and U.S. and Canadian geography
Familiarity with Microsoft Office and AS-400
The ability to type 25 words per minute

Nice To Haves

High school diploma or equivalent
Transportation and call center/customer service experience
Solid attention to detail and follow-up skills with the ability to identify and resolve problems
The motivation to work well with minimal supervision or in a team environment
Excellent interpersonal skills with a willingness to work collaboratively and get along with diverse personalities
Solid organizational, project and time management skills with the ability to multitask and manage customer expectations

Responsibilities

Facilitate professional communication with our drivers over the phone and On-Board Computer System (OBCS)
Perform essential AS-400 functions to maintain our computer systems
Communicate issues with our internal and external customers
Complete thorough documentation of all issues involving drivers and loads
Ensure a high level of on-time service is maintained.