Dispatch Service/Sr. Dispatch Service
About The Position
This position will be open to internal and external applicants and will close on Sunday, September 27, 2026. The Dispatch Service position pays between $48,720 to $60,900, and the Senior Dispatch Service position pays between $55,520 and $69,400. Placement in any level is based on skills, experience and education of the successful candidate. About This Opportunity Are you seeking a rewarding career with a high level of responsibility and involvement in a range of departments? At NMGC, Dispatch Service provides frontline support to our customers and play a critical role in ensuring the safety of our community. In this exciting role, you will address customer inquiries and emergencies, prioritize work suitable to its urgency, maintain accurate records in Banner, help with billing, and assist operations personnel with field investigations.
Requirements
- A High School Diploma or GED
- Dispatch Service: 2 years of work experience related to the duties and repsonsibilities of this or similar position
- Dispatch Service Senior: 4 years of work experience related to the duties and responsibilities of this or similar position
- A valid driver’s license with an acceptable driving record
Nice To Haves
- Bilingual (English/Spanish) and/or dispatch experience.
Responsibilities
- Assesses, plans, and dispatches daily Service workload for service technicians, line locators, construction crews, gas measurement technicians, cathodic protection crews, leak survey and other NMGC departments
- Responsible for ensuring the accuracy and performing timely updates of work order completion data within Banner system
- Monitors Supervisory Control and Data Acquisition (SCADA) telemetry readouts and alerts appropriate personnel of any problems.
- Prepares documents, reports, and numerous logs
- Monitors compliance with all Federal Communications Commission (FCC) rules and regulations
- Acts as a focal contact point for all NMGC emergency responses statewide.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
