Dispatch Service Coordinator

P1 Service LLC•Wichita, KS

8d•Onsite

About The Position

P1 Service, LLC, is seeking an Dispatch Service Coordinator for our Wichita, KS office. Join our P1 Team! P1 Service, LLC., part of the BCTS family of facility solutions providers, provides customers with the best in HVAC, mechanical, electrical, and plumbing service. Our turn-key solutions for all types of building solutions in a variety of markets has made P1 Service one of the top contractors in the nation. When you work for P1 Service, you'll be part of a culture that puts safety first, treats associates like family, and provides challenging work in a rewarding, energetic environment. P1 Service takes pride in maintaining a high standard of excellence along with an ethical and friendly business culture. P1 Service, LLC. is an equal opportunity employer. All qualified applicants will receive consideration for employment, regardless of status, including status as a protected veteran or as an individual with a disability. We're seeking a dynamic Dispatch Service Coordinator to serve as the vital link between our customers, technicians, and service operations. In this role, you'll coordinate and schedule service calls, optimize technician routes, and ensure timely, efficient delivery of services. The ideal candidate thrives in a fast-paced environment, excels at multitasking, and is passionate about providing exceptional customer service while maintaining operational excellence. This position is perfect for a detail-oriented professional who enjoys problem-solving, communication, and keeping daily operations running smoothly.

Requirements

The work schedule for this position has some flexibility, but is generally 7:30am – 4:30pm, Monday thru Friday.
Minimum of 2 year of work experience in operations dispatching or a similar administrative support position that has significant phone interaction with both internal positions and external customers.
High School Diploma or GED equivalent
Able to satisfactorily pass a criminal background check and drug screen.
Proficient in using computer applications, specifically Microsoft Office products (Word/Excel/Windows/Outlook). Must be willing to learn new software applications.
Able to work in a fast-paced environment while maintaining accuracy.
Fast and accurate data entry skills
Ability to work in a high-intensity fast paced environment
Able to work independently and maintain confidentiality.
Excellent oral and written communication.
Excellent organizational skills and detail oriented.
Excellent customer service.
Good reasoning ability and be able to quickly problem solve and resolve issues.

Nice To Haves

3 years of work experience in a mechanical/electrical service-related industry (HVAC, Plumbing, Refrigeration, Electrical).
Associates degree

Responsibilities

Receive service calls from internal and external customers
Enter call information into Service Scheduling software
Schedule service and emergency calls and dispatch assigned technicians
Ensure schedule is up to date and accurate for all service technicians
Work with other Service Coordinators to maximize productivity and profitability of technicians
Address customer issues relating to assigned technicians and accounts within your realm of authority
Assist technicians and service managers with material/equipment ordering
Audit calls for assignee technicians to insure proper billing and accurate payroll
Issue purchase orders as needed
Issue new call service job numbers as needed
Answer service lines and other phones as needed
Back-up other Service Coordinators
Compose memos for field service techs as required
Review and update weekly reports relating to assigned technicians and accounts
Discuss scheduling/manpower issues informally on a daily basis and formally once a week to insure maximum productivity, profitability and customer service