Dispatch Coordinator

Roto-Rooter Services Company•Linthicum, MD

3d•Onsite

About The Position

The primary role of the Dispatch Coordinator is to oversee the dispatching of one or more of Roto-Rooter Service Company branch locations. You will be responsible for ensuring jobs are dispatched to service technicians in multiple branches. Additional job duties will include overseeing subordinate dispatch personnel in performing daily dispatch procedures and responsibilities. If job security, top pay, excellent benefits, and career advancement representing a well-known national brand are what you're looking for, Roto-Rooter is the company for you. We take pride in being a great place to work and providing excellent pay with top benefits. We currently have an excellent opportunity available for a Dispatch Coordinator at our Baltimore Call Center, located in Linthicum, MD. The hourly pay range is $25.96-$27.40 ($54,000-$57,000), depending on experience with opportunity for overtime pay.

Requirements

Minimum requirement is a high school diploma or equivalent.
Demonstrate exceptional communication and interpersonal skills in client and team interactions.
Must be flexible in work hours and able to work overtime as needed.
Demonstrating prior supervisory experience is a requirement for this position.
Candidate must possess the ability to create an upbeat, motivating environment.
Ability to multitask and adapt in a fast-paced, team environment.

Responsibilities

Create a collaborative team environment that prioritizes and boosts employee morale.
Complete reporting on a weekly and monthly basis.
Monitor the dispatch team performance.
Improve the quality of service to our customers and reduce lost opportunities.
Use creative thinking to improve dispatch processes.
Handle complaint resolution.
Responsible for dispatch procedure improvements that will enhance dispatch efficiencies and increase sales and job count for the branches.
Ensure the compliance with company initiatives, including proper job distribution.
Problem solving with branch and call center personnel.
Create daily lunch schedules.
Report to Evening Dispatch Operations Manager.