Dispatch/Road Supervisor

METRO Regional Transit Authority•Akron, OH

10d•Onsite

About The Position

This position is responsible for the monitoring of the entire transit operation. The role facilitates a cooperative work environment and encourages teamwork among all METRO employees. Responsibilities include investigating passenger complaints, assisting and supervising operators, aiding with accident investigations, spot-checking operators, supervising line-ups, maintaining effective customer relations, assisting with dispatching, preparing supervisor reports, and maintaining effective labor relations between the Authority and the Union in accordance with the bargaining agreement. This position will eventually have dispatch, road supervisor, payroll, extra board, and other duties as assigned. The work schedule and days off are to be determined and based on organizational need.

Requirements

High school diploma or equivalent.
Valid Class B CDL.
Ability to use spreadsheet, word processing and selected job-specific software.
Communicate clearly and effectively, both orally and in writing.
Knowledge of METRO, local, state, and federal policies and regulations.
Prepare clear and concise reports, correspondence and other written materials and METRO's labor agreements.
Effective communication with individuals and small groups, and to respond to questions.
Deliver formal presentations.
Organize work, set priorities and meet critical deadlines with minimum of direction.
Prepare analyses, policies and/or budgets.
Define problems, collect data, establish facts and draw valid conclusions so as to resolve problems.
Develop complex reports and position papers.
Knowledge of administrative principles and practices including goal setting and goal implementation.
Knowledge of techniques of effective time management.
Ability to use tact and discretion, keep clear and accurate records and reports, maintain issue confidentiality, design reports and records, or design current reports and records as conditions warrant.
Establish and maintain effective working relationships with various departments, individuals or other internal groups.
Deal courteously and diplomatically with the general public.
Perform basic arithmetic, including addition, subtraction, multiplication and division.
Read and interpret documents such as safety rules, operations and maintenance instructions, and procedure manuals.
Interpersonal skills necessary to provide effective leadership to subordinate personnel and to develop cooperative working relationships with employees, senior management, elected officials and vendors.
Deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to instruct, train, motivate and direct staff.
Strong business acumen and ability to use Microsoft Office products efficiently.
Provide professional development for staff.
Knowledge of modern office methods, procedures, equipment and standard clerical techniques.
Demonstrate conflict management skills.
Knowledge of recordkeeping, report preparation, filing methods, and records management techniques.
Demonstrate negotiating skills.
Analytical skills necessary to develop and implement mission, goals and procedures.
Knowledge of administration and supervision of staff and activities.
Regular attendance is an essential function of this job.

Nice To Haves

Three to five years of previous transit experience is preferred.

Responsibilities

Monitor the entire transit operation.
Facilitate a cooperative work environment and encourage teamwork among all METRO employees.
Investigate all passenger complaints.
Assist and supervise all operators.
Assist with accident investigations.
Spot check operators for on-time service, appearance, uniforms, and safety.
Supervise all line-ups and coordinate operations with the booth and dispatchers.
Maintain effective customer relations.
Assist with dispatching when necessary, answer telephones, take road calls and forward to the Maintenance Department.
Prepare daily supervisor reports.
Ensure that all operating personnel adhere to the rules and regulations of the authority in accordance with the bargaining agreement.
Follow proper procedures in drug testing.
Fill vacancies on the extra board when necessary.
May help train new operators.
Furnish bus patrons, via telephone or in person, requested bus information, i.e. departures, arrivals, stops, destinations, proper route and fare information.
Monitor and/or open/close all transit facilities and properties.
Perform other related duties as assigned.