Part-time Dispatch Operator - Weekends Only

Convergint Technologies Ltd•Ottawa, ON

10d•Onsite

About The Position

Convergint is looking for a part-time, enthusiastic, results driven, and forward-thinking MSCC Operator to join our amazing culture at our Ottawa location. In this role, the MSCC Operator will be responsible for providing professional quality customer service while verifying and/or notifying customers and potentially dispatching the authorities (Police, Fire, Ambulance, and/or Guard service) promptly upon the receipt of an alarm signal whether via traditional point to point, access control or CCTV. Scope of work includes providing excellent customer and monitoring services to existing customers. This is a Part-Time position only on weekends.

Requirements

Customer Focus – Maintaining awareness of and seeking to meet of the needs and wants of the customer
Excellent communication skills both oral and written in English. French is an asset.
Must be able to be security cleared to a minimum of Reliability status.
Must be able to work any assigned shifts as required by the specific position.
Must be comfortable working alone or with other people.
Good adaptability – respond effectively to changes in situation or information
Comfortable and competent in a fast paced multi-task environment.
Strong attention to detail.
Good understanding of personal computers and conventional software programs.
Accurate typing skills.
Ability to follow specific instructions.
Understanding and appreciation of the serious nature of security industry- Asset.
Must learn or have a basic understanding of alarm panels and components, CCTV and access control systems.
Maintain a positive attitude, be punctual and have an excellent attendance record.
High School Diploma or Equivalent.
Minimum one year in an office or MSCC environment.

Nice To Haves

French is an asset.
Experience in one or more of the following industries preferred: security, electronic, fire alarm & life safety, building automation

Responsibilities

Responds to security alarm signals received via customer’s alarm panels and follows the specific instructions as defined in the customer account or in accordance with the company’s standard operating procedure.
Answers telephone calls from customers in a fast-paced environment providing information.
Inputs basic data entry changes as required
Informs shift Supervisor immediately of any problems.
Creates work orders from clients’ verbal or email requests as required.
Dispatches technicians for service requests as required.
Maintains a clean work area and reports any equipment problems immediately.
Ability to multi-task in a fast-paced environment.