Dispatch Operator
About The Position
Southwest Dispatch Center, a local Texas leader in 3rd party alarm monitoring is looking for individuals with a pleasant phone voice to join our team in our 24/7 monitoring department. Our employees are the foundation on which the success of our monitoring services continues to grow. Working in a call center environment, alarm dispatchers are responsible for making outgoing calls pertaining to a customer’s monitored alarm system. You'll be the friendly voice calling to ensure everyone is ok when alarms are activated, such as a Fire, Burglary, or Medical.
Requirements
- High School Diploma or equivalent
- Clean Criminal Background – No Felonies
Nice To Haves
- Pleasant phone voice
Responsibilities
- The ability to speak clearly when making outgoing calls to verify alarms and dispatch authorities.
- Enjoy a fast-paced, challenging team environment while working in a high-volume call center.
- A caring, can-do attitude; always conveying professionalism and a passion for helping people.
- The ability to work holidays, weekends, and mandatory overtime - we're 24 x 7!
- Working knowledge of Windows-based systems and the ability to type at least 20 WPM.
- Dependable and punctual.
Benefits
- One Week of Paid Training.
- Double-time pay for hours worked on Holidays and Birthdays
- Paid a premium for weekend hours worked
- Comprehensive Medical, Dental & Vision Programs
- Paid Vacation & Paid Time Off
- 401(k) with Employer Matching
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
