Dispatch Operator

Sahara Global Security•Dayton, OH

1d•Onsite

About The Position

Are you dedicated, observant, and passionate about ensuring safety and security? We are seeking motivated and reliable Dispatch Operators to join our dynamic team. In this role, you will play a crucial part in maintaining a safe and secure environment for our clients, employees, and providing real-time rapid response service. Your keen attention to detail and proactive approach will directly contribute to the success of our operations by providing support to clients and employees. If you are committed to providing top-notch security services, operational support, and client care and satisfaction, we invite you to apply and become an integral part of our dedicated team in the Dayton, OH area. As a Dispatch Operator, you will serve as the central communications person for field personnel and clients, ensuring efficient coordination, rapid response, and accurate reporting.

Requirements

High School Diploma or equivalent
1 year of customer service experience
Valid drivers license
Reliable transportation
Interpersonal communication
Report writing
Basic computer skills
Problem solving
Critical thinking
Effective and efficient multi-tasking
Attention to detail

Nice To Haves

1+ years of experience in a dispatch role (transportation, public safety, logistics, field service repair, etc.)
1+ years of security experience

Responsibilities

Consistent monitoring of internal communications while on duty, looking for abnormalities or opportunities to provide support and guidance to employees on duty
Operation of CCTV equipment
Ensuring employees arrive on time to all scheduled shifts and check in appropriately during their shifts
Contact employees, site managers, clients, and other necessary personnel to notify them of any incidents, late arrivals, criminal activity, etc. occurring at any given worksite
Answer phone calls made to the dispatch line to provide assistance, guidance, and support to employees and clients
Coordinate with field employees, Operations Managers, and/or clients to provide appropriate support
Write accurate reports to document incidents and activity necessary for internal records and/or clients