Telecomm Operator II - Operator Services - Part-Time - Day Shift - (Weekends Only)

Cedars-Sinai•Los Angeles, CA

15h•Onsite

About The Position

Grow your career at Cedars-Sinai! At Cedars-Sinai, we're motivated by a collective spirit of innovation and the challenge to continuously improve. Above all, we share a real passion for helping others. Day after day, from department to department, our people give their all to create a community unlike any other. This is just one of the many reasons U.S. News & World Report has named us one of America’s Best Hospitals—and now we invite you to join us and make a difference every single day in service of this outstanding work – excellence and innovation in patient care, research, and community service. From working with a team of dedicated professionals to using state-of-the-art facilities, you’ll have great resources to do something incredible—for yourself, and for others.

Requirements

At least 6 months in a call center, doctor's front office setting and/or answering service experience required.
Must be able to work EVERY WEEKEND.
Must be able to communicate and listen clearly and concisely with inside / outside callers.

Nice To Haves

Miscellaneous Microsoft Office clerical duties as assigned preferred.
Able to type 35-45 WPM preferred.

Responsibilities

Answer and advise all Cedars-Sinai incoming and outgoing telephone calls, using a computer-based PBX Smart Console.
Process all telephone calls to the Medical Center's main telephone number.
Handle patient location calls.
Respond to all emergency calls and codes, providing the appropriate information to the caller.
Monitor all alarms for codes and respond appropriately by coordination with Security and Clinical Staff.
During After-Hours, support and ensure department administrative telephone lines are answered in a timely (rapid/real time), accurate, and professional manner.
Process incoming and outgoing calls from a computer call processing application.
Monitor alarms and responds to emergency notifications in a time manner.
Direct calls to appropriate departments, medical staff inside / outside the medical center and handle patient location calls.
Take messages for CSMC 24 Hours Answering Service.
Perform miscellaneous Microsoft Office clerical duties as assigned.
Communicate and listen clearly and concisely with inside / outside callers.