Dispatch Officer - Casino Security

Hard Rock Hotel & Casino Ottawa•Atlantic City, NJ

1d•Onsite

About The Position

Responsibility for the operation and monitoring of life safety systems and its peripheral devices, including but not limited to, fire alarm systems, panic alarm devices, hold up alarms, closed circuit television systems to protect life, property, and company assets.

Requirements

High School Diploma or equivalent
A minimum of one (1) year Security experience preferably working in a dispatch capacity
Knowledge of Fire Alarm / CCTV Systems/Simplex systems.
Excellent verbal communication and interpersonal skills.
Ability to effectively communicate, read, and write English.
Basic knowledge of computer-based software (i.e., Windows, Google Chrome, Microsoft Word, Adobe, etc.).
Must be able to tolerate varying levels of noise, temperature, and at times work in a casino smoking environment.

Responsibilities

Monitor computer-based fire alarm, panic alarm, and hold up alarm systems.
Monitor closed-circuit television systems looking for suspicious activity, investigating incidents, and camera reviews.
Maintain control and issuance of company restricted keys and equipment.
Monitor two-way radio transmissions and dispatch appropriate personnel to alarm activations, medical emergencies, criminal activity, escorts, and other activity requiring the need for assistance.
Maintain favorable telephone communication with all departments, outside medical and law enforcement agencies, and guests to ensure proper service is rendered.
Monitor mantrap and Armored Car entry / exit points for proper personnel access.
Assists guests and employees with security related questions, Lost and Found inquiries, and have knowledge of property related events.
Maintain a daily computerized activity log of incidents and preparation of reports of incidents.
Work in conjunction with the Fire Marshall regarding fire inspection rounds to check stairwells, storage areas, hallways, and fire equipment reporting deficiencies to upper management.
Perform all other related and compatible duties as assigned.