Security Officer Dispatch

Allied Universal • Rapid City, SD

1d • Onsite

About The Position

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. As a Security Officer Dispatch Console in Rapid City, SD, you will serve and safeguard clients in a range of industries such as Utilities, and more. Join Allied Universal as a Dispatch professional supporting a dynamic utilities location. In this role, you will monitor activity, coordinate communications, document incidents, and help support security-related operations with professionalism and care. You will serve as a key point of contact for officers, staff, and visitors while delivering strong customer service. If you value teamwork, integrity, and a reliable, people-first culture, this opportunity offers a meaningful way to contribute.

Requirements

• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Nice To Haves

• Access control and badge experience is preferred.
• Being comfortable using a computer or tablet is preferred.
• Customer service experience is preferred.

Responsibilities

• Provide customer service to employees, contractors, visitors, and/or vendors by carrying out security-related procedures, site-specific policies, and when appropriate, emergency response activities at a utilities location.
• Monitor radio, phone, alarm, and/or electronic communications systems to receive calls for service, document activity, and dispatch the appropriate personnel in a calm, problem-solving manner.
• Respond to incidents, service requests, and critical situations by gathering details, prioritizing information, and communicating updates to site personnel, supervisors, and/or first responders as needed.
• Maintain detailed logs, incident reports, dispatch records, and other required documentation to support site operations and security-related response activities.
• Conduct regular and random patrols around the business and perimeter as assigned, noting unusual conditions and reporting maintenance, operational, and/or security-related concerns.

Benefits

• Access to our exclusive technology to view and claim additional shifts to earn more.
• Get paid training and access to career growth opportunities.
• Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Enjoy discounts on top brands and services through our Perks Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED