Dispatch Officer

Black Oak Casino Resort • Tuolumne, CA

8d • Onsite

About The Position

The Dispatch Officer is responsible for dispatching Officers to calls, distributing information, logging events, and operating non-gaming surveillance equipment. The role coordinates responses to calls and emergencies, ensures appropriate notifications, enters information into computer-aided dispatch (CAD) systems, prepares reports, and reviews video to investigate incidents. The Dispatch Officer maintains knowledge of departmental policies and procedures and assists Public Safety Officers as directed. Other duties may be assigned.

Requirements

• High school diploma, GED, or equivalent.
• Excellent communication skills.
• Ability to type 30 words per minute.
• Computer literacy and familiarity with various computer applications; ability to learn new software.
• Ability to read and understand safety rules, equipment instructions, and procedure manuals.
• Ability to read electronic display panels on radios, cellular telephones, alarm systems, public address systems, and similar devices.
• Familiarity with applicable laws, rules, and regulations governing the Casino.
• Familiarity with Public Safety Department policies and procedures, and successful completion of the training program within the introductory period.
• Knowledge of Public Safety Officer duties.
• Ability to work in a fast-paced atmosphere and under pressure.
• Ability to write routine reports and correspondence.
• Ability to multitask, prioritize, and understand and retain information communicated by radio, email, telephone, or in person.
• Ability to communicate using fixed or portable two-way radios, landline telephones, or cellular telephones.
• Must be at least 21 years of age.
• Ability to obtain a valid gaming license.
• Must pass a mandatory drug test.
• Must provide evidence of employment eligibility in the United States.
• Must communicate proficiently in English.
• Ability to lift and push or pull at least 50 pounds, and occasionally more with assistance.
• Visual acuity of 20/20 with corrective lenses.
• Physical ability to perform job requirements, including intricate manipulation of controls, walking, standing, bending, and reaching.
• Ability to work flexible hours, weekends, holidays, and special events.

Responsibilities

• Operate dispatch and surveillance equipment.
• Coordinate responses to calls and emergency situations.
• Facilitate information flow by attending daily shift pass-downs.
• Ensure proper notifications are made regarding emergencies or as directed.
• Enter accurate data into computer-aided dispatch (CAD) systems.
• Develop reports using information gathered from various reporting systems.
• Conduct video reviews and investigate incidents.
• Maintain working knowledge of departmental policies and procedures.
• Assist Public Safety Officers as directed.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED